High Salary Service Desk Technician L1
1 day ago
Milestone Technologies Inc is seeking a Service Desk Technician L1 to support the management of IT Operations This position is responsible for maintaining quality IT Help Desk services and driving change for the business Our goal is to provide excellent technical and non-technical support with outstanding customer service and timeliness This position is part of our remote Help Desk team therefore we are seeking candidates who are passionate about technology work well in a team environment are highly skilled in providing remarkable customer service and have the ability to thrive in a fast paced and high-pressure environment Act as the primary contact for all IT support requests Provide hardware and software IT support and technical education to end users on various devices remotely Troubleshoot Windows Mac software and hardware through service desk via chat video conference and ServiceNow Keep an excellent record and provide quality comments on the tickets worked Sound knowledge of Google workspace setting Gmail google drive and google docs Triage assign resolve and escalate incoming tickets phone calls and chat messages General network troubleshooting for connectivity issues with VPN secure Wi-Fi and wired connectivity to the internal network Onboarding administration of new hires including building user accounts and providing access as needed Examine design and implement new procedures to improve productivity quality user experience Solve issues drive enhancements and improve support for all IT-related functions on a day-to-day basis Ensure timely escalation and follow up on issues by identifying and escalating unresolved or critical issues to the lead as needed Technical Qualifications A deep understanding of root cause analysis Strong understanding of Google workspace setting Gmail google drive and google docs Strong knowledge in google configuration troubleshooting performance issues general system issues and applications such as Google Docs and Remote Desktop Connection Sound experience in Mac and Windows hardware and software Working knowledge of the below systems Active Directory administration Google applications Google Drive Gmail Google Docs Gmail Outlook and basic mail server troubleshooting MDM and Device Enrollment Multi-factor authentication Basic SSO integration and management Video Conference tools such as Zoom Basic network understanding including TCP IP LAN WAN VPN and the ability to troubleshoot them on PC or Mac Working knowledge of the below systems is desirable Command line interface RSA Secure ID administration Laptop deployment Skills Ability to deliver outstanding customer service and provide simplified explanations of complex technical issues Ability to apply critical thinking and root cause analysis to complex end user requests and incidents to deliver the best possible solution Outstanding interpersonal communication skills including the ability to support others in a team environment Ability to work with limited supervision and stay focused while performing repetitive tasks Ability to adapt to changing needs and business processes Detail-oriented and action-oriented Positive and approachable attitude Strong level of emotional intelligence Strong documentation and communication skills Strong time management and prioritization skills Support 24x7 work schedule Work US APJ or EMEA business hours Must be a great team player and fluent in English Experience 1 years IT or related experience
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Service Desk L1 Technician
3 days ago
Hyderabad, Telangana, India Milestone Technologies Full timeMilestone Technologies is actively searching for a highly skilled Service Desk L1 Technician to contribute to the effective management of IT operations and application support As part of our IT team candidates must be technology enthusiasts with a commitment to delivering exceptional technical and non-technical support outstanding customer service and...
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High Salary) Service Desk Manager
3 days ago
Hyderabad, Telangana, India Talent Corner HR Services Pvt Ltd Full timeJob DescriptionSummaryAs the Service Manager - Service Desk, you will act as the key technical contact for all Service Desk escalations and support delivery. You will be aligned with the clients Technology Infrastructure team - bringing values of excellence, accountability, and service-first thinking to the forefront.Key ResponsibilitiesServe as the subject...
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15h Left: L1
4 weeks ago
Hyderabad, Telangana, India Access Healthcare Full timeJob DescriptionWe are seeking a proactive and skilled L1 - Desktop Support Engineer to join our team. The ideal candidate will be responsible for providing comprehensive technical support for hardware, software, and network issues. This role requires excellent communication skills and a hands-on approach to troubleshooting, ensuring seamless IT operations...
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High Salary Lead
4 weeks ago
Hyderabad, Telangana, India VXI Global Solutions Full timeJob Title: IT Desktop Support – Team LeadExperience: 8+ YearsLocation: HyderabadJob Type: Full-time / PermanentReporting To: IT Manager / Infrastructure HeadJob Summary:We are looking for a highly skilled and experienced IT Desktop Support Team Lead to oversee day-to-day operations of the desktop support team. The ideal candidate will possess deep...
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High Salary: Front Desk Representative
3 weeks ago
Hyderabad, Telangana, India Panzer Solutions LLC Full timeJob DescriptionPanzer Technologies is looking for a friendly and professional Front Desk Representative to manage our reception area and provide administrative support. As the first point of contact, you will play a crucial role in creating a welcoming atmosphere for visitors and ensuring smooth day-to-day operations at the front desk.Responsibilities-...
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Supervisor Service Desk
3 days ago
Hyderabad, Telangana, India Diebold Nixdorf Full timeJob Category Service Operations Expect more Connect more Be more at Diebold Nixdorf Our teams automate digitize and transform the way more than 75 million people around the globe bank and shop in this hyper-connected consumer-centric world Join us in connecting people to commerce in this vital rewarding role Provides leadership and oversight...
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Service Desk Team Lead
2 days ago
Hyderabad, Telangana, India beBeeLeader Full time ₹ 12,00,000 - ₹ 15,00,000Job Summary">This role requires a strong leadership presence to oversee the Service Desk Support team, providing guidance and oversight to ensure exceptional customer service. The ideal candidate will possess excellent communication skills, technical expertise, and the ability to adapt to a fast-paced environment.">Responsibilities">">Provide front-line...
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Senior Service Desk Representative
5 hours ago
Hyderabad, Telangana, India Diebold Nixdorf Full timeJob Category Service Operations Provides proactive user helpdesk services to inbound customer service requests Diagnoses and resolves hardware and software issues performs software distribution creates and updates tickets to reflect changes and works with customers to ensure appropriate levels of engagement and communication Uses available tools and...
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Technical Associate – Service Desk L1
2 days ago
Hyderabad, Telangana, India GENPACT Full timeGenpact NYSE G is a global professional services and solutions firm delivering outcomes that shape the future Our 125 000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients Powered by our purpose the relentless pursuit of a world that works better for people we serve...
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Hyderabad, Telangana, India 2coms Full timeOpening for service desk role for Hyderabad location for Fresher and Experience both, Salary upto 7 lpaJob Title: Service Desk AssociateLocation: Hyderabad, (Work from Office)Fresher Salary: ₹ LPAExperience Salary: Upto 7 lpaJoining: Immediate Joiners OnlyJob Overview:Wipro is hiring Service Desk Associates for its offices in Hyderabad We are looking for...
