High Salary Service Desk Technician L1
3 weeks ago
Milestone Technologies Inc is seeking a Service Desk Technician L1 to support the management of IT Operations This position is responsible for maintaining quality IT Help Desk services and driving change for the business Our goal is to provide excellent technical and non-technical support with outstanding customer service and timeliness This position is part of our remote Help Desk team therefore we are seeking candidates who are passionate about technology work well in a team environment are highly skilled in providing remarkable customer service and have the ability to thrive in a fast paced and high-pressure environment Act as the primary contact for all IT support requests Provide hardware and software IT support and technical education to end users on various devices remotely Troubleshoot Windows Mac software and hardware through service desk via chat video conference and ServiceNow Keep an excellent record and provide quality comments on the tickets worked Sound knowledge of Google workspace setting Gmail google drive and google docs Triage assign resolve and escalate incoming tickets phone calls and chat messages General network troubleshooting for connectivity issues with VPN secure Wi-Fi and wired connectivity to the internal network Onboarding administration of new hires including building user accounts and providing access as needed Examine design and implement new procedures to improve productivity quality user experience Solve issues drive enhancements and improve support for all IT-related functions on a day-to-day basis Ensure timely escalation and follow up on issues by identifying and escalating unresolved or critical issues to the lead as needed Technical Qualifications A deep understanding of root cause analysis Strong understanding of Google workspace setting Gmail google drive and google docs Strong knowledge in google configuration troubleshooting performance issues general system issues and applications such as Google Docs and Remote Desktop Connection Sound experience in Mac and Windows hardware and software Working knowledge of the below systems Active Directory administration Google applications Google Drive Gmail Google Docs Gmail Outlook and basic mail server troubleshooting MDM and Device Enrollment Multi-factor authentication Basic SSO integration and management Video Conference tools such as Zoom Basic network understanding including TCP IP LAN WAN VPN and the ability to troubleshoot them on PC or Mac Working knowledge of the below systems is desirable Command line interface RSA Secure ID administration Laptop deployment Skills Ability to deliver outstanding customer service and provide simplified explanations of complex technical issues Ability to apply critical thinking and root cause analysis to complex end user requests and incidents to deliver the best possible solution Outstanding interpersonal communication skills including the ability to support others in a team environment Ability to work with limited supervision and stay focused while performing repetitive tasks Ability to adapt to changing needs and business processes Detail-oriented and action-oriented Positive and approachable attitude Strong level of emotional intelligence Strong documentation and communication skills Strong time management and prioritization skills Support 24x7 work schedule Work US APJ or EMEA business hours Must be a great team player and fluent in English Experience 1 years IT or related experience
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Service Desk L1 Technician
3 weeks ago
Hyderabad, Telangana, India Milestone Technologies Full timeMilestone Technologies is actively searching for a highly skilled Service Desk L1 Technician to contribute to the effective management of IT operations and application support As part of our IT team candidates must be technology enthusiasts with a commitment to delivering exceptional technical and non-technical support outstanding customer service and...
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High Salary) Service Desk Manager
3 weeks ago
Hyderabad, Telangana, India Talent Corner HR Services Pvt Ltd Full timeJob DescriptionSummaryAs the Service Manager - Service Desk, you will act as the key technical contact for all Service Desk escalations and support delivery. You will be aligned with the clients Technology Infrastructure team - bringing values of excellence, accountability, and service-first thinking to the forefront.Key ResponsibilitiesServe as the subject...
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Service Desk Engineer
3 days ago
Hyderabad, Telangana, India Mobilution It Systems Full time ₹ 9,00,000 - ₹ 12,00,000 per yearRole OverviewJoin our IT Service Desk to support end users over voice, email, and chat for an international (UK) client. You will log and resolve tickets in ServiceNow, provide remote troubleshooting, and ensure clear, professional communication across 24x7 rotational shifts from office. Strong English and stakeholder handling are essential.Required...
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Service Desk Lead
3 days ago
Hyderabad, Telangana, India HTC Global Services Full time ₹ 8,00,000 - ₹ 12,00,000 per yearRole: Service Desk LeadLocation: Hyderabad, IndiaWork Mode: Work from Office 5 days a weekShift: 24x7 rotational support (including night shifts aligned to US hours)Experience Required: 5 – 8 years in IT Service Desk/Support, with at least 2 years in a Leadership or Supervisory roleEmployment Type: Full-timeAbout the RoleWe are seeking an experienced...
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Hyderabad, Telangana, India Jobaaj - Hiring for Our Leading Clients Full time ₹ 20,00,000 - ₹ 25,00,000 per yearPosition SummaryLead Service Desk Operations Engineering and SRE initiatives focusing on modernization automation and program management Transform L1 Service Desk into a proactive AI enabled automation first function and lead L3 engineering development for sustain applications Ensure robust ITIL governance via ServiceNow Key ResponsibilitiesStrategic...
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Technical Associate – Service Desk L1
24 hours ago
Hyderabad, Telangana, India Genpact Full time ₹ 35,000 - ₹ 75,000 per yearTechnical Associate – Service Desk L1 & MIM-ITO Ready to build the future with AI? At Genpact, we don't just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology...
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IT Service Desk Technician
1 week ago
Hyderabad, Telangana, India Bridge33 Capital Full time US$ 14,400 - US$ 18,000 per yearPOSITION SUMMARY: Bridge33 Capital is a fast-growing, vertically integrated private equity firm focused on open-air strip retail.We are seeking an IT Service Desk Technician to work closely with our Technology Systems Manager. Ideal candidates must have a passion for technology and enjoy helping others solve technical issues. Exhibit a willingness to learn,...
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Service Desk Operations
3 days ago
Hyderabad, Telangana, India Vialto Partners Full time ₹ 1,00,00,000 - ₹ 3,00,00,000 per yearCompany DescriptionVialto Partners is a market leader in global mobility services. Our purpose is to 'Connect the world'. We are unique and the only stand-alone global mobility business. This presents a rare opportunity for our clients, stakeholders and colleagues.Our teams help companies streamline and effectively manage their global mobility programs in a...
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IT Technician L1
3 days ago
Hyderabad, Telangana, India Wise Full time ₹ 4,90,000 per yearCompany DescriptionWise is a global technology company, building the best way to move and manage the world's money.Min fees. Max ease. Full speed.Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.As part of...
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IT Technician L1
3 days ago
Hyderabad, Telangana, India Wise Full time ₹ 4,90,000 per yearCompany Description Wise is a global technology company, building the best way to move and manage the world's money.Min fees. Max ease. Full speed.Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.As part of...
