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3 weeks ago


Mohali India Narang Staffing Solutions Full time

Job Description Customer Service Associate Location: Mohali Working Days: 5 days/week Shift: UK Shift (Monthly rotational)] Experience:0-2 Years Role Overview: We are hiring enthusiastic and customer-oriented Customer Care Associates to support our blended process (calls & emails). This role requires excellent communication skills, problem-solving ability, and flexibility to work in UK shifts. Key Responsibilities: Manage customer interactions via calls, emails, and chats Provide accurate information about products and services Record and update customer details in CRM Handle customer queries and complaints professionally Escalate complex issues to the appropriate department for resolution Ensure high levels of customer satisfaction and meet service standards Requirements: Graduate/Undergraduate with excellent English communication skills 02 years of customer service (voice) experience preferred Good typing speed and knowledge of MS Office/CRM tools Strong listening, problem-solving, and interpersonal skills Willingness to work in UK rotational shifts Benefits: Health Insurance Provident Fund Training and career growth opportunities Supportive and collaborative work environment



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