▷ 15h Left Customer Care Support Executive

5 days ago


Chennai India Delibo Full time

Job Description We are seeking a dedicated and experienced Customer Care Support Executive to join our team. The ideal candidate will have a minimum of one year of experience in customer service, with excellent communication skills and a passion for assisting customers. As a Customer Care Support Executive, you will be responsible for addressing customer inquiries, resolving issues, and providing exceptional service to ensure customer satisfaction. Responsibilities - Respond promptly and professionally to customer inquiries via phone, email, or chat. - Provide accurate information and assistance regarding products, services, and policies. - Resolve customer complaints and issues in a timely manner, aiming for first-contact resolution whenever possible. - Escalate complex or unresolved issues to the appropriate department or supervisor for further assistance. - Keep detailed records of customer interactions, transactions, comments, and complaints. - Follow up with customers to ensure their concerns have been resolved to their satisfaction. - Collaborate with other team members and departments to improve overall customer experience and service delivery. - Stay updated on company products, services, and policies to provide accurate information to customers. - Identify and suggest process improvements to enhance efficiency and customer satisfaction. - Maintain a positive, empathetic, and professional attitude toward customers at all times. Requirements - Minimum of one year of experience in customer service or a related field. - Excellent communication skills, both verbal and written. - Strong problem-solving abilities and the ability to think critically under pressure. - Empathetic and patient demeanour when dealing with customer inquiries or complaints. - Ability to multitask and prioritize tasks effectively in a fast-paced environment. - Proficiency in using customer service software, CRM systems, and other relevant tools. - Strong attention to detail and accuracy in data entry and record-keeping. - Ability to work independently as well as part of a team. - Flexibility to work evenings, weekends, and holidays as needed. - Any degree or diploma; additional education or training in customer service is a plus.



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