
▷ Urgent Search Specialist Customer Care Support
6 hours ago
Job Description Step into a role of Specialist Customer Care Support at Barclays, where you'll take responsibility for client service and operational execution task. You must take responsibility for controlling risk and enhancing controls in connection to your job and areas of responsibility in accordance with rules and regulations. You must follow well defined procedures that may require a range of job routines and make judgement based on practice and previous experience. In this role, you may be assessed on key critical skills required for success, such as: - Extensive experience in corporate and investment banking KYC - Proven expertise in AML KYC - CDD (Customer Due Diligence), EDD (Enhanced Due Diligence), financial crime. - Periodic reviews. You may be assessed on the key critical skills relevant for success in role, such as experience with KYC onboarding, Periodic reviews and Refresh as well as job-specific skillsets. This role is based in Chennai. Purpose of the role To support the Specialist Customer Care team by providing exceptional customer service while resolving more complex customer needs/requests. Accountabilities - Support the provision of customer service through various communication channels including chat, email and phone. - Support the execution of customer service requirements to resolve more complex customer needs, requests and enquires. - Collaboration with teams across the bank to align and integrate customer care processes. - Identification of areas for improvement and providing recommendations for change in customer care processes, by providing feedback and coaching for colleagues on these highlighted areas. - Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. - Resolution of customer inquiries and issues related to the bank's products and services, including account balances, transactions and payments. - Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. - Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness . Analyst Expectations - To meet the needs of stakeholders/ customers through operational excellence and customer service - Perform prescribed activities in a timely manner and to a high standard - No people leadership roles at this grade. - Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of team members. - Identify escalation of policy breaches as required. - Take responsibility for customer service and operational execution tasks. - Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. - Gain and maintain an understanding of own role, how the team integrates to achieve overall objectives, alongside knowledge of the work of other teams within the function. - Work within well-defined procedures that may involve a variety of work routines. - Demonstrate an understanding of the procedures. - Evaluate and select the appropriate alternatives from defined options. - Make judgements based on the analysis of factual information. - Build relationships with stakeholders and customers to identify and address their needs, in support of a smooth operating process, handling sensitive issues as required. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset to Empower, Challenge and Drive the operating manual for how we behave.
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Specialist Customer Care Support
5 days ago
Chennai, Tamil Nadu, India Barclays Full time ₹ 5,00,000 - ₹ 12,00,000 per yearDate live:09/11/2025Business Area:India COO Customer Care BUKArea of Expertise:Banking OperationsContract:PermanentReference Code:JR Embark on a transformative journey as Specialist Customer Care Support at Barclays, where you'll play a pivotal role in shaping the future.To thrive in this role, you'll need some previous experience in:Support various business...
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Customer Care
1 week ago
Hyderabad, India UWorld Full timeJob Description UWorld is a leader in online test prep for college entrance, undergraduate, graduate, and professional licensing exams throughout the United States. Since 2003, over 2 million students have trusted us to help them prepare for high-stakes examinations. We are seeking a Technical Support - Customer Care Specialist to serve as a primary point...
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Specialist Customer Care Support
5 days ago
DLF IT Park, Chennai, India Barclays Full time ₹ 5,00,000 - ₹ 12,00,000 per yearJob DescriptionPurpose of the roleTo support the Specialist Customer Care team by providing exceptional customer service while resolving more complex customer needs/requests. AccountabilitiesSupport the provision of customer service through various communication channels including chat, email and phone.Support the execution of customer service requirements...
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Specialist Customer Care
4 days ago
Noida, India Barclays Full timeJob Description Step into the role of Specialist Customer Care at Barclays, where you will play a pivotal role to manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators. You will take ownership of your work, ensuring it aligns with the relevant rules & regulations, and codes of...
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Specialist Customer Care Support
2 weeks ago
DLF IT Park, Chennai, India Barclays Full time ₹ 5,00,000 - ₹ 12,00,000 per yearJob DescriptionPurpose of the roleTo support the Specialist Customer Care team by providing exceptional customer service while resolving more complex customer needs/requests. AccountabilitiesSupport the provision of customer service through various communication channels including chat, email and phone.Support the execution of customer service requirements...
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Specialist Customer Care Support
2 weeks ago
DLF IT Park, Chennai, India Barclays Full time ₹ 5,00,000 - ₹ 12,00,000 per yearJob DescriptionPurpose of the roleTo support the Specialist Customer Care team by providing exceptional customer service while resolving more complex customer needs/requests. AccountabilitiesSupport the provision of customer service through various communication channels including chat, email and phone.Support the execution of customer service requirements...
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▷ (07/10/2025) Specialist Customer Care Support
6 hours ago
Pune, India Barclays Full timeJob Description Step into the role of Specialist Customer Care Support at Barclays, where you will play a pivotal role to manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators. You will take ownership of your work, ensuring it aligns with the relevant rules & regulations, and...
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Specialist Customer Care
2 weeks ago
Chennai, Tamil Nadu, India Barclays Full time ₹ 6,00,000 - ₹ 12,00,000 per yearAs a Specialist Customer Care at Barclays, you will embark on a transformative journey shaping the future by safeguarding the business and customers from financial crime risks. Your role will involve delivering exceptional customer service while addressing complex customer needs and requests through various communication channels like chat, email, and phone....
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Specialist Customer Care
5 days ago
DLF IT Park, Chennai, India Barclays Full time ₹ 5,00,000 - ₹ 12,00,000 per yearJob DescriptionPurpose of the roleTo provide exceptional customer service while resolving more complex customer needs/requests. AccountabilitiesProvision of customer service through various communication channels including chat, email and phone.Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique,...
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Care Coordinator
2 days ago
Vadodara, India NDH Care Ltd (Birmingham) Full timeJob Description About the Company At NDH Care Ltd, we are committed to delivering exceptional domiciliary care services that enable individuals to live independently and comfortably in their own homes. Our compassionate and professional team provides personalized care tailored to each client's unique needs, ensuring safety, dignity, and a high quality of...