▷ [Urgent Search] Customer Support Specialist
2 weeks ago
Job Description About Responsive Responsive (formerly RFPIO) is the global leader in strategic response management software, transforming how organizations share and exchange critical information. The AI-powered Responsive Platform is purpose-built to manage responses at scale, empowering companies across the world to accelerate growth, mitigate risk, and improve employee experiences. Nearly 2,000 customers have standardized on Responsive to respond to RFPs, RFIs, DDQs, ESGs, security questionnaires, ad hoc information requests, and more. Responsive is headquartered in Portland, OR, with additional offices in Kansas City, MO and Coimbatore, India. Learn more at responsive.io. About The Role The Customer Support Specialist at Responsive is responsible for helping our customers with troubleshooting and training on any issues that they are having in the software. A successful Customer Support Specialist will be comfortable interacting daily with customers, while managing a fluid support workload. By applying organizational, time management, and sound technical skills you will research incoming product issues, assess customer tutorial needs and answer a diverse array of questions. Strong problem-solving and critical thinking skills are essential for this position. Essential Responsibilities - Effectively translate customer queries into solutions or internal support plans of action in an articulate manner. - Create, track, and update support tickets using Zendesk or similar support ticketing tool within the stipulated SLA. - Provide ad-hoc software support for customers on a wide variety of technical issues. - Diagnose, reproduce, solve, and as needed, escalate potential product defects with proper documentation. - Remain up to date with Responsive's latest product releases. - Advocate for customers by taking their product feedback and sharing with other departments to improve the product roadmap. - Be a brand ambassador and an expert in what Responsive can do to help the customers. - Maintain high-level of Customer Satisfaction (CSAT) handling customer-facing support inquires. - Attend and participate in weekly customer support meetings. - Work closely with other Customer Success teams to help improve customer experience. - Help maintain our help center knowledge base by writing, editing, or proofreading new and existing articles. Education - Any Bachelor Degree Experience - 3-5 years of technical customer support experience or other relevant experience. - Experience with Zendesk or other Customer Service ticketing software. - Experience with Salesforce, MS Dynamics, SAML, and various other software is a plus. - Prior experience walking customers through technical solutions via web, phone, email, and chat. Knowledge Ability & Skills - Excellent written and verbal communication skills with a passion for customer centric communication. - Excellent technical problem solving and critical thinking skills. - Demonstrate perseverance when resolving customer requests. - Proficiency with Microsoft Office suite (Word, Excel, Outlook). - Flexibility in working in different rotational shifts/regions/markets. This is absolutely mandatory because shifts and regions will be allocated based on business requirements. - Adaptable and flexible and eagerness to learn. - Must be a team-player with a positive attitude. - Ability to remain organized while multi-tasking.
-
Customer Support Specialist
4 weeks ago
Bengaluru, India HappyLocate Full timeCompany Description HappyLocate, established in 2016, simplifies employee relocations with advanced technology and customized solutions. Operating across 16,000+ pin codes, we offer services such as house shifting, pet relocation, office moves, and house search assistance. Our solutions efficiently manage the entire relocation process, ensuring customer...
-
Noida, India Barclays Full timeJob Description Step into the role of Specialist Customer Care Support at Barclays, where you will play a pivotal role to manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators. You will take ownership of your work, ensuring it aligns with the relevant rules & regulations, and...
-
Customer Success Specialist, Advertising
4 weeks ago
Bengaluru, India CommerceIQ Full timeJob Description Company Overview CommerceIQ's AI-powered digital commerce platform is revolutionizing the way brands sell online. Our unified ecommerce management solutions empower brands to make smarter, faster decisions through insights that optimize the digital shelf, increase retail media ROI and fuel incremental sales across the world's largest...
-
Chennai, India Barclays Full timeJob Description Step into a role of Specialist Customer Care Support at Barclays, where you'll take responsibility for client service and operational execution task. You must take responsibility for controlling risk and enhancing controls in connection to your job and areas of responsibility in accordance with rules and regulations. You must follow well...
-
Search Engine Optimization Specialist
4 weeks ago
India OTOddy Full timeJob Description Company Description OTOddy is India's first open driver rental platform, revolutionizing the way people hire and earn as drivers. We empower individuals with valid driving licenses to become drivers on our app, offering flexible income opportunities without the need for vehicle ownership. OTOddy provides on-demand, hourly driver rentals for...
-
Customer Support Specialist
2 weeks ago
India TUTOADDA Full timeRole DescriptionThis is a full-time role for a Customer Support Specialist. The Customer Support Specialist will be responsible for providing high-quality customer service by addressing customer inquiries, resolving issues, and ensuring customer satisfaction. Day-to-day tasks include responding to customer emails and calls, troubleshooting technical...
-
Customer Support Specialist
2 weeks ago
india, IN TUTOADDA Full timeRole DescriptionThis is a full-time role for a Customer Support Specialist. The Customer Support Specialist will be responsible for providing high-quality customer service by addressing customer inquiries, resolving issues, and ensuring customer satisfaction. Day-to-day tasks include responding to customer emails and calls, troubleshooting technical...
-
(Urgent) Customer Support Specialist
3 weeks ago
Bengaluru, India HappyLocate Full timeCompany Description HappyLocate, established in 2016, simplifies employee relocations across 16,000+ pin codes with advanced technology and customized solutions. From house shifting and pet relocation to office moves and house search assistance, HappyLocate ensures efficient management from planning to post-move support. Join our growing list of satisfied...
-
Chennai, Bengaluru, Pune, India Venture Smarter Full timeJob Description We are seeking a Customer Success Specialist to provide exceptional support and guidance to our customers. You will act as the primary point of contact, ensuring customers fully utilize our products, resolve technical issues, and have a positive experience. Position: Remote / Onsite (depending on company policy) Key Responsibilities - Provide...
-
▷ (Urgent Search) Customer Support Engineer
3 weeks ago
Bengaluru, India Jobted IN C2 Full timeOverview: Job Title: Software Support Specialist Location: Bangalore Aptean is changing. Our ERP solutions are transforming a huge range of global businesses, from food producers to manufacturers. In a world of generic enterprise software, we provide targeted solutions that bring together the very best technology and drive greater results. With over 3,500...
