▷ 15h Left Senior Manager

Proud to share LSEG in the India is Great Place to Work certified Jun 25 - Jun 26 Learn more about life and purpose of our company directly from India colleagues video The Datascope Support team is a highly functioning global team within the Pricing Reference Service community As the Senior Manager of the global support team you ll lead all aspects of a group that is committed to industry-leading service The team is comprised of managers individuals that have experience in the PRS content customer service skills self-motivation and accept the challenge and responsibility of solving some of the most sophisticated inquiries This position will lead other People leaders and collaborates with leaders from Product Management Technology Content Operations and other areas to coordinate the successful strategy adoption retention and growth of our business Key responsibilities include Lead a team of customer support managers driving excellence efficiency in the delivery of key performance metrics Mentor staff to deliver outstanding customer service in accordance with global customer support guidelines Leads or facilitates the resolution of complicated issues or escalations working in partnership with other functions Represent Datascope support with all level of stakeholders across Sales Account Management Technology Product Management and Operations Recruitment and development of staff Manage performance proactively and mentor within the Customer Support Proficiency Framework participating in the performance management and review process including quarterly mid-year and annual reviews Deliver key projects targeted at improving the efficiency and processes of Datascope support teams Foster a learning culture by sharing knowledge and fostering learning initiatives Desired Knowledge and Skills REQUIREMENTS Proven experience in Customer Support gained in the corporate multinational environment Demonstrated ability as a People Leader with proven record of attracting developing and retaining talent Deep understanding of the PRS business products and relevant processes Strong partner collaboration skills and experience Excellent network with ability to engage and influence peers delivery teams and decision-makers Accepts change focuses on opportunities for innovation and new ways of working Excellent interpersonal skills LSEG is a leading global financial markets infrastructure and data provider Our purpose is driving financial stability empowering economies and enabling customers to create sustainable growth Our purpose is the foundation on which our culture is built Our values of Integrity Partnership Excellence and Change underpin our purpose and set the standard for everything we do every day They go to the heart of who we are and guide our decision making and everyday actions Working with us means that you will be part of a dynamic organisation of 25 000 people across 65 countries However we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth Together we are aiming to achieve this growth by accelerating the just transition to net zero enabling growth of the green economy and creating inclusive economic opportunity LSEG offers a range of tailored benefits and support including healthcare retirement planning paid volunteering days and wellbeing initiatives We are proud to be an equal opportunities employer This means that we do not discriminate on the basis of anyone s race religion colour national origin gender sexual orientation gender identity gender expression age marital status veteran status pregnancy or disability or any other basis protected under applicable law Conforming with applicable law we can reasonably accommodate applicants and employees religious practices and beliefs as well as mental health or physical disability needs Please take a moment to read this carefully as it describes what personal information London Stock Exchange Group LSEG we may hold about you what it s used for and how it s obtained If you are submitting as a Recruitment Agency Partner it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice