[15h Left] Customer Support Associate

2 days ago

Ahmedabad India OMSGURU Solutions PVT.LTD Full time

Job Description Job Title: Customer Support Associate Job Location: Ambli bopal, Ahmedabad. Job Type: Full-time About the Company: OMSGuruis a8-year-old software product company located inBopal, Ahmedabad working inthe eCommerceIndustry.OMS Guruis a backbone foronline eCommerce vendors and helps them grow their businessesprofitably. We serve over10000+ happy clients who use ourservices.OMSGuru is built with single goal in mind: to help big & small sellers and retailers manage their back-end business operations with ease.Thank you for your interest in OMS Guru solutions private limited. Job Summary: Customer Support Associate will have daily interaction with our clients to provide support for various queries they may have with our software. Key Responsibilities: - Understand OMSGuru platform and it's functioning thoroughly - Support our existing clients via Chat, Phone, Email & Tickets. - Help onboard new clients onto our system - Respond promptly and professionally to customer inquiries in person, by telephone, or by email - Maintain an updated knowledge of the organization's products, services, and customer service policies - Explain simply and clearly in response to customer questions and check for customer understanding and acceptance - Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits - Assist clients by demonstrating the use of goods and programs and answering any questions they may have. - Establish and maintain good rapport with customers by using positive language and anticipating their needs. Skills and Qualifications: - Excellent communicatio - nFluent in Hindi & Englis - hWorking knowledge of Microsoft Exce - lTyping Speed of minimum 30 Words Per Minut - eOutspoken personality (someone who likes to talk with people ) Experience: 0-2 Years (from BPO/KPO or any IT service industry) Education: Any Graduate Monthly CTC: 15K-18K (Fresher) & For Experienced up to 30K How to Apply: Please send your resume on [Confidential Information]

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