▷ (3 Days Left) Associate - Customer Support

3 weeks ago


Noida India Next Mantra Solution Private Limited Full time

Job Description Job Title: Associate Customer Support Location: Noida sec16 -A Working Days: 5.5 Days a Week Working Hours: 10:00 AM 7:00 PM Salary Range: 30,000 35,000 per month Main Qualification :- Excellent English with good grammatical skills About the Role: We are looking for a dedicated and enthusiastic Customer Support Associate to join our team. The ideal candidate will be responsible for handling customer interactions, resolving queries efficiently, and ensuring an excellent customer experience across all communication channels. Key Responsibilities: - Handle customer inquiries via phone, email, and chat in a professional manner. - Provide accurate information and effective solutions to customer issues. - Maintain records of customer interactions and feedback in CRM tools. - Coordinate with internal teams to ensure timely resolution of escalated cases. - Maintain high levels of customer satisfaction and service quality. - Meet performance metrics such as response time, resolution rate, and CSAT. Requirements: - Graduate in any discipline (Bachelor's degree preferred). - 6 months to 2 years of experience in customer support or a related field. - Excellent communication and interpersonal skills. - Familiarity with CRM tools such as Zoho CRM or Google Sheets. - Ability to handle customers with patience and empathy. - Comfortable working in a fast-paced environment.



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