Operations Associate- US

18 hours ago


India Amber Full time

Job Title: Operations Associate (US Region) Work Hours: 9 (Rotational); 5.5 days per week Shift Timings: 3 PM to 12 AM & 7 PM to 4 AM About Amber (https://amberstudent.com) Long-term accommodation booking platform for students (think booking.com for student housing). Amber helps 80M students worldwide, find and book full-time accommodations near their universities, without the hassle of negotiation, non-standardized and cumbersome paperwork, and broken payment process. We are the leading student housing platform globally, with 1M+ student housing units listed in 6 countries and across 80 cities. We are growing rapidly and targeting $1B in annual gross bookings value by 2024. Amber raised $18.5M from Marquee investors like Gaja capital If you are passionate about making international mobility and living, seamless and accessible, then - Join us in building the future of student housing Position Title: Operations Associate Location: Remote Shift Timings: US Shift - Rotational (Non-Negotiable); 5.5 days per week Experience Level: 0–2 Years Compensation: Upto ₹3.6 LPA (Fixed) Key Responsibilities: - Lead Conversion: - Proactively engage with inbound leads, guide them through the booking process, and convert inquiries into confirmed bookings. - Customer Interaction: - Understand students' unique requirements and provide personalized accommodation recommendations. - Market Expertise: - Build in-depth knowledge of student housing options, pricing, and locations to offer expert advice. - Follow-Up: - Maintain strong relationships with potential clients through consistent and timely follow-ups to ensure closure. - Collaboration: - Work closely with Marketing and Supply teams to optimize the booking process and enhance the customer experience. - Data Management: - Accurately record and manage all customer interactions, inquiries, and bookings in the CRM system. - Target Achievement: - Consistently meet and exceed sales targets and performance benchmarks. What We're Looking For: - Exceptional verbal and written communication skills in neutral English. - Strong active listening skills. - Effective time management and organizational abilities. - Proficiency in objection handling, negotiation, and closing techniques. - Familiarity with CRM tools or similar software. - Prior experience in telesales or a related field is a plus. - Industry experience in real estate, hospitality, business development, or customer service is preferred. Educational Qualifications: - Graduate with at least 60% in academics. What You'll Get at Amber: - Competitive salary with a performance-driven variable component. - Flexible working hours with remote work opportunities. - A dynamic, collaborative, and growth-oriented work environment. - Career advancement opportunities in a rapidly expanding global organization. Join Us: Be part of a team that's revolutionizing the student accommodation industry. Your contributions will directly impact the lives of students by making their study-abroad journey smoother and stress-free. If you're passionate about sales, customer success, and creating meaningful change, we'd love to hear from you



  • India Amber Full time

    Job Title: Operations Associate (US Region) Work Hours: 9 (Rotational); 5.5 days per week Shift Timings: 3 PM to 12 AM & 7 PM to 4 AM About Amber (https://amberstudent.com) Long-term accommodation booking platform for students (think booking.com for student housing). Amber helps 80M students worldwide, find and book full-time accommodations near their...


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