Customer Support Associate

7 days ago

Ahmedabad, India OMSGURU Solutions Pvt Ltd. Full time

Customer Support Associate will have daily interaction with our clients to provide support for various queries they may have with our software.

**Minimum Experience**: 2 Years

**Must Have Skills**:

- Excellent communication
- Fluent in Hindi & English
- Working knowledge of Microsoft Excel
- Typing Speed of minimum 30 Words Per Minute
- Outspoken personality (someone who likes to talk with people)

**Good To have Skills**:

- Previous Experience with eCommerce Industry or processes like listings, order processing, etc.
- Experience with accounting software like Tally, Busy, QuickBooks, etc.

**Job Duties**:

- Understand OMSGuru platform and it’s functioning thoroughly
- Help onboard new clients onto our system
- Maintain an updated knowledge of the organization's products, services, and customer service policies
- Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
- Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits
- Assist clients by demonstrating the use of goods and programs and answering any questions they may have.
- Establish and maintain good rapport with customers by using positive language and anticipating their needs.

**Salary**: ₹10,000.00 - ₹18,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Speak with the employer**
+91 9484524726

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