Customer Support Executive

4 days ago

Ahmedabad, India Impetus consulting associate Full time

**Position Title: Virtual Patient Relationship Manager**

**Description**:
**Responsibilities**:

- Manage inbound and outbound calls from patients seeking information on doctors andspecialists, appointment scheduling, and general patient concerns.
- Make outbound calls to gather feedback and follow-up with patients. - Respond to emergency code announcements in a timely and professional manner. - Maintain high levels of professionalism with patients while building strong relationships with each caller.
- Update patient data in the patient service database after each call. - Maintain regular communication with the management team. Qualifications: - Must be 18 years of age or older.
- A graduate or pursuing graduation. - Excellent verbal and written communication skills in Gujarati, Hindi, and English.
- Ability to always remain professional and courteous with patients.
- Must be available to work during holidays and weekends.

**Other Information**:

- Current rotational shifts are between 7 am to 11 pm.
- As per requirement of process shift will be rotational 24*7.
- Rotational shift will be between 7 am to 8 pm for females.
- Each shift will be 9 hours (8 hours working and 1 hour break) - Rotational week off.
- 4 weeks off in a month.

**Job Types**: Full-time, Fresher

Pay: ₹10,318.15 - ₹17,618.77 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotational shift

Ability to commute/relocate:

- Bodakdev, Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)
- Gujarati (preferred)

Work Location: In person

**Speak with the employer**
+91 9145800779

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