Customer Success Engineer

The Role:As a Customer Success Lead, you will own the post-sales customer journey for our AI chatbot SaaS platform. You will be responsible for client onboarding, technical support excellence, process improvement, and team leadership. This role acts as the bridge between customers, support teams, and product engineering to ensure fast issue resolution, high...

Job Title: Customer Success Executive - Trainee Location: Mohali, India Summary: Seeking a Customer Success Executive - Trainee to ensure positive customer experiences, build loyalty, and foster long -term relationships. ​Your Roles and Responsibilities: • Manage relationships with International clients to ensure successful onboarding, product adoption,...

**Job Brief**: We are looking for a technically savvy Customer support executive who possesses a strong drive for results. Duties for the customer support executive will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, on-boarding and training clients, and...

**Key Responsibilities**: - Serve as the main contact for assigned customers. - Onboard clients and provide ongoing training/support. - Monitor customer health metrics and address issues proactively. - Build strong relationships and identify upsell opportunities. - Collaborate with internal teams to advocate for customer needs. **Qualifications**: -...

We are seeking a visionary Head of Customer Success to design build and lead our customer success department from the ground up This role goes beyond managing accounts it requires creating scalable systems playbooks and teams that will support our growth as we scale toward a 100M solar business The ideal candidate is process-driven customer-obsessed and a...

**Role Overview**: We are seeking a **customer success associate**who can deliver a seamless experience across voice and non-voice channels. This role involves managing inbound and outbound communication, resolving queries, handling bookings, and supporting internal coordination. Ideal for someone who is proactive, detail-oriented, and...

**Job Title: Account Manager** **Shift Timings - 8:30 PM to 5:30 AM IST** **Location - Mohali** **Position Overview**:We are seeking an experienced Account Manager to build and maintain strong relationships with our customers. This role involves leveraging sales techniques, industry knowledge, and collaborative processes to ensure customer satisfaction...

Job Title: Customer Success Executive (Communication Specialist) Location: C-157, Tynor Hi St, Phase 7, Industrial Area, Sector 73, Sahibzada Ajit Singh Nagar, Punjab 160055 Experience: 6 month in sales/Key Account Management (KAM) Education: Graduate Language Proficiency: Excellent written and oral communication skills in English and Hindi Key...

Job description:Job Description:ResponsibilitiesServe as the primary point of contact for assigned clients, building strong and trusted relationships.Develop a deep understanding of client goals, workflows, and challenges to drive effective adoption and usage of the platform.Guide and train clients on product features, updates, and best practices to maximize...

Being the first point of contact for customers and handle all customer inquiries Assisting customers with any issues or problems they have Answering customer questions and providing information about the company’s products and services Recording customer feedback and suggestions Must be comfortable in rotational shifts UG/ Grad Fresher/...