Engineer Technical Support

3 weeks ago


Cochin Kochi Ernakulam, India Right Human Skills And Resources Private Limited Full time

Job Description

Description

We are seeking a motivated Engineer Technical Support to join our team in India. The ideal candidate will have 1-2 years of experience in providing technical support and will be responsible for assisting customers with their technical issues and ensuring high levels of customer satisfaction.

Responsibilities

- Provide technical support to customers through various channels including phone, email, and chat.
- Diagnose and troubleshoot hardware and software issues reported by customers.
- Collaborate with engineering teams to resolve technical issues and enhance product performance.
- Create and maintain technical documentation and knowledge base articles.
- Assist in the development and testing of new products and features based on customer feedback.

Skills and Qualifications

- Bachelor's degree in Engineering (Electronics, Computer Science, or related field).
- Strong understanding of operating systems, networking, and common software applications.
- Excellent problem-solving skills and attention to detail.
- Proficient in technical writing and documentation.
- Strong communication skills, both verbal and written.
- Ability to work independently and as part of a team.
- Familiarity with customer support tools and ticketing systems.



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