M365 Technical Support Engineer

10 hours ago


Ernakulam, India RVG Chartered Accountants® Full time

We're Hiring: M365 Technical Support Engineer

Location: kochi (Onsite) |

Experience: 2+ Years

Are you a Microsoft 365 wizard who loves solving complex technical challenges?

Join our IT support team and take ownership of Tier-2 and Tier-3 support for Microsoft 365 services, Identity & Access Management, Intune device policies, and security compliance.

What You'll Do

Troubleshoot & administer Exchange Online, Teams, SharePoint, OneDrive

Manage Entra ID (Azure AD), Conditional Access, MFA, SSO, RBAC

Implement & maintain DLP, retention, and compliance policies

Configure Intune for MDM, MAM, device compliance & Autopilot

Optimize M365 licensing & coordinate with CSP partners

Automate workflows using PowerShell & Microsoft Graph API

Monitor incidents, analyze root causes, and drive service improvements

What We're Looking For

Strong hands-on experience in Microsoft 365 administration

Expertise in Hybrid AD + Azure AD Connect

Knowledge of M365 Defender Suite, Microsoft Purview

PowerShell scripting & automation skills

Microsoft certifications is a plus



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