Junior Technical Consultant in SaaS

3 weeks ago

Ernakulam, India ConceptNXT Technologies LLP Full time

Key Responsibilities

  • Microsoft 365 Administration: Configure, manage, and optimize M365 services (Exchange Online, SharePoint, Teams, OneDrive, Power Platform) including user accounts, licenses, access control, and security settings. Oversee system integrations with other enterprise tools and manage automation/scripts such as PowerShell.
  • Google Workspace Administration: Oversee Google Workspace environment – Gmail, Drive, Calendar, Meet. Manage user accounts, organizational units, security policies, access permissions, and troubleshoot issues. Support compliance and data governance best practices.
  • Business Email Migrations: Lead and execute email migrations across platforms (e.g., Google Workspace to M365). Develop migration strategy, troubleshoot issues, ensure data integrity, and coordinate with stakeholders for seamless transition.
  • Endpoint Management (Intune): Administer and manage device enrollments, security policies, and compliance using Microsoft Intune for mobile and desktop endpoints.
  • Microsoft Defender Administration: Configure, monitor, and maintain Microsoft Defender for endpoints and email security. Respond to security alerts and proactively improve security postures.
  • Support & Ticket Handling: Provide end-user support across collaboration tools (M365 and Google Workspace). Handle technical support tickets, diagnose and resolve issues, and deliver user training and documentation.

Required Skills & Experience

  • Bachelor's degree in IT, Computer Science, or related field.
  • 2+ years proven experience in M365 and Google Workspace administration, with hands-on expertise in email migration projects.
  • Strong knowledge of identity and access management (Active Directory, Azure AD, Google Admin Console).
  • Working experience with endpoint management (Intune or similar), and Microsoft Defender.
  • PowerShell scripting and automation skills.
  • Excellent troubleshooting, communication, and customer service skills.

Desired Qualifications

  • Microsoft or Google Workspace certifications (e.g., Microsoft Certified: M365 Administrator, Google Workspace Administrator Associate).
  • Experience in large-scale email and data migrations.
  • Ability to manage multiple tasks and work independently or in a team.

Soft Skills

  • Strong analytical and problem-solving abilities.
  • Proactive and detail-oriented work ethic.
  • Capable of training and supporting non-technical staff.

Job Types: Full-time, Permanent

Pay: ₹25, ₹30,000.00 per month

Benefits:

  • Paid sick time
  • Provident Fund

Work Location: In person

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