Technical Support

3 weeks ago


Ernakulam, India gekinformation Full time
  • Respond to customer inquiries via phone, email, or chat in a professional and timely manner.
  • Diagnose and troubleshoot software, hardware, and network-related issues.
  • Guide users through step-by-step solutions and provide remote support when required.
  • Log, track, and document customer issues and solutions in the ticketing system.
  • Escalate unresolved issues to higher-level support teams or developers.
  • Provide technical guidance and training to customers regarding product usage.
  • Ensure customer satisfaction through effective problem-solving and communication.
  • Stay updated with product knowledge, new features, and industry trends.

Job Type: Fresher

Pay: From ₹15,000.00 per month

Language:

  • English (Preferred)

Work Location: In person



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