Manager IT and Client Support

3 weeks ago

Ernakulam, India Penguin Data Centre Full time

Manager – IT & Client Support

We are seeking a highly skilled professional with 3 to 5 years of experience in IT management and technical support. The ideal candidate will be responsible for overseeing the company's IT infrastructure, leading a support team, and ensuring timely and effective client support services. This role requires a strategic thinker with hands-on technical expertise, leadership ability, and excellent problem-solving skills.

Key Responsibilities

  • Develop and implement IT strategies, policies, and governance frameworks.
  • Oversee and maintain IT infrastructure, systems, and network resources.
  • Lead and manage internal IT support and client support functions.
  • Administer databases, servers, and ensure system uptime.
  • Manage vendor relationships, contracts, and service level agreements.
  • Identify and mitigate IT risks, enforce security policies, and ensure data protection compliance.
  • Handle day-to-day support escalations and ensure timely resolution of technical issues.
  • Provide guidance and training to the IT support team.
  • Collaborate with project teams and departments to understand IT needs.
  • Maintain documentation of systems, support protocols, and infrastructure.

Required Skills and Qualifications

  • Bachelor's degree in B.Tech / BE in Computer Science, Information Technology, or a related field (or an equivalent qualification).
  • 3 to 5 years of proven experience as an IT Manager, Support Engineer, or similar leadership role.
  • Strong technical background in IT infrastructure, networking, and database management.
  • Ability to lead and mentor a technical support team.
  • Excellent troubleshooting and problem-solving capabilities.
  • Strong communication and interpersonal skills to coordinate with internal teams and clients.

Shift: UK Shift (1:30PM to 10:30PM)

Commitment: 2 Years

Job Types: Full-time, Permanent

Pay: ₹35, ₹50,000.00 per month

Benefits:

  • Health insurance
  • Leave encashment
  • Paid sick time
  • Paid time off
  • Provident Fund

Application Question(s):

  • Ready to work with UK Shift (1:30PM to 10:30PM)?

Experience:

  • IT management: 3 years (Required)

Work Location: In person

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