Client Relationship Manager

3 weeks ago

Ernakulam, India Phloem Weddings Full time

Company name : Phloem Weddings

Location: Kochi (On-site)

Industry: Wedding Photography & Films.

Experience Required: Minimum 2 years in a similar role (wedding/events/creative industry preferred).

Qualification: Graduation (Any discipline).

Gender Preference: Women candidates only.

About the Role

Phloem Weddings is seeking a dynamic Client Relationship Manager to be the face of our brand in Kochi. The ideal candidate will have strong communication skills, a customer-first mindset, and prior experience in managing wedding clients or working in the events/creative industry.

Key Responsibilities

  • Handle client enquiries through phone, email, WhatsApp, and social media.

  • Explain wedding photography/videography packages and services to potential clients.

  • Maintain professional communication and build strong client relationships.

  • Coordinate meetings, pre-wedding discussions, and requirement collection.

  • Track client preferences, rituals, and must-have shots, and communicate with the production team.

  • Manage contracts, payments, and follow-ups to ensure timely bookings.

  • Maintain CRM records and update enquiry/booking status.

  • Provide after-service support (delivery updates, album selections, etc.).

Requirements

  • Minimum 2 years of experience in client relationship/customer-facing role in weddings, events, or creative industry.

  • Excellent English communication skills (written & spoken).

  • Pleasant personality with good interpersonal and negotiation skills.

  • Ability to multitask and handle pressure during peak wedding seasons.

  • Basic computer knowledge (MS Office, email, WhatsApp Business, CRM tools).

What We Offer

  • Competitive salary based on experience.

  • Opportunity to work in a premium wedding photography brand.

  • Professional, creative, and growth-oriented work culture.

How to Apply

Interested candidates can apply by sending the following to

  1. A complete updated resume.

  2. A 1-minute video introducing yourself and explaining why we should select you.

Job Type: Full-time

Work Location: In person

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