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Client Support Officer

2 weeks ago

Ernakulam, India Jarulss Software Solutions Full time

**Objectives of this Role**:

- Neverskip is always in the look to meet and exceed client expectations and believe it could be
achieved only through teamwork, hence we expect our CSO to be a team player, who is keen to
work along with the internal teams to bring the best to their clients.
- We expect them to be absolutely passionate about customer service / relationship management
- Devise and effectuate policies to maximize customer satisfaction by offering them quality service
and building strong relationships.
- Introduce new products, provide demo/training/orientation
- Manage client expectations, work towards meeting and exceeding expectations
- Liaise with the internal teams and work towards achieving client ecstasy

Daily and Monthly Responsibilities:

- Monitor and evaluate industry trends and meet with the school management to ensure the loop is
closed and the stakeholders are satisfied
- Manage proposal response process, including detailed RFP requirements and inputs from
various sources

Skills and Qualifications:

- Successful track record in client support and client handling
- Working experience with client support techniques
- Proven ability to plan and manage resources

A successful Client support manager is a highly prized asset to any company. At Neverskip we are
looking for such professional assets for mutual progressive growth.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹18,000.00 - ₹26,574.48 per month

Day range:

- Monday to Friday

Shift:

- Day shift

Ability to commute/relocate:

- Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work (preferred)