IT Support Officer

1 week ago

Ernakulam, India haida green engineering consultants Full time

Keep computer systems running smoothly and ensure users get the maximum benefit from them
- monitor and maintain computer systems and networks
- talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
- troubleshoot system and network problems, diagnosing and solving hardware or software faults
- replace parts as required
- provide support, including procedural documentation and relevant reports
- follow diagrams and written instructions to repair a fault or set up a system
- set up new users' accounts and profiles and deal with password issues
- respond within agreed time limits to call-outs
- work continuously on a task until completion (or referral to third parties, if appropriate)
- prioritise and manage many open cases at one time
- rapidly establish a good working relationship with customers and other professionals, such as software developers
- test and evaluate new technology
- conduct electrical safety checks on computer equipment.

**Salary**: ₹15,000.00 - ₹25,000.00 per month

**Experience**:

- total work: 4 years (required)

Ability to Relocate:

- Ernakulam, Kerala: Relocate before starting work (required)

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