Application Support

3 days ago

Cochin Kochi Ernakulam, India Cydez Technologies Private Limited Full time

Job Description About the Role: We are looking for a proactive and analytical Support Engineer to handle client-reported issues across the project. The role involves close collaboration with the development team and end users through multiple communication channels and internal ticketing tools. Key Responsibilities: - Monitor and respond to client queries and issues reported throughmultiple communication channelsand internal ticketing systems. - Reproduce reported issues to identify root causes and determine whether they aredefectsorchange requests. - Collaborate with theDevelopmentandTestingteams to share detailed issue findings and ensure timely resolution. - Providetemporary workaroundsor guidance to users, ensuring minimal impact on business operations. - Keep end users informed of ticket progress and resolution updates. - Maintain clear documentation of issues, analysis, and solutions in the tracking tools.

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