Application Support Engineer

3 weeks ago

Ernakulam, India Unity Infotech Full time

Unity Infotech
is currently hiring for the following roles within its
Banking &
FinTech
practices:

  • Associate Software Engineer (Application Support)

Work
Location
: Kochi, Kerala

Job Overview

We are looking for a motivated and detail-oriented
Application Support Associate
to join our application support team. The
ideal
candidate should have prior experience in
FinTech
or
Banking
, strong communication and analytical skills, and a willingness to learn and grow in a fast-paced environment.

Responsibilities

  • Provide
    L1/L2 application support
    for banking and fintech applications.
  • Act as the first point of contact for users, understanding and resolving their issues or escalating them as needed.
  • Perform
    incident analysis
    , root cause identification, and resolution tracking.
  • Coordinate with internal teams to ensure timely resolution of issues.
  • Document issues, troubleshooting steps, and solutions in the knowledge base.
  • Monitor application logs and system alerts to proactively identify potential issues.
  • Support regular deployments, patch releases, and production validations.
  • Communicate effectively with business users, technical teams, and stakeholders.

Requirements

  • 1–3 years of experience in
    application support
    , preferably in
    fintech, banking,
    or
    financial services
    .
  • Strong
    communication skills
    – both written and verbal.
  • Good
    analytical and problem-solving skills
    .
  • Ability to manage and prioritize multiple support tickets under time constraints.
  • Understanding of
    incident and ticketing tools
    (e.g., Jira, ServiceNow).
  • Familiarity with
    SQL
    and basic database query writing for issue analysis.
  • Exposure to
    ITIL practices
    or service management workflows.

Nice to Have

  • Experience or basic knowledge of
    .NET technologies
    .
  • Familiarity with
    payment systems
    , banking protocols, or integration interfaces.
  • Experience working in an
    Agile or DevOps
    environment.
  • Understanding of
    cloud-based applications
    and monitoring tools.

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