High Salary Application Support Lead

4 days ago

India Cochin Kochi Ernakulam SS Consulting Kochi Full time

Job Description Java Application Support Lead Years of Experience: 6-10 Years experience Notice Period Immediate - 30 Days Responsibilities: We are looking for a Support Lead with strong Java and database experience to lead support efforts for Java based applications. The role involves leading a small team to resolving production incidents, ensuring smooth operations, and contributing to continuous improvement of the support processes. The candidate requires hands-on experience with Java-based applications, Unix/Linux environments, Oracle databases, and legacy components, combined with strong leadership and reporting skills. Responsibilities: - Act as the support lead for application support activities - Troubleshoot and resolve complex technical issues involving Java, Servlets, JDBC, PL/SQL, and Unix environments - Act as the point of escalation for priority incidents and drive root cause analysis - Provide L2/L3 support for a complex, Java-based global application - Lead investigation and resolution of production issues - Support deployment and release activities for upcoming versions - Collaborate with the onshore team and guide offshore support engineers - Ensure timely and quality resolution of incidents within SLA - Maintain and update operational documentation, support runbooks, and issue logs - Prepare and deliver weekly/monthly operational reports in PowerPoint (ticket trends, open/closed status, incident types, etc.) Requirements: - Strong Java troubleshooting and debugging skills to analyse and resolve application issues - Knowledge of Servlets, JSP, and JDBC for application issue triaging - Experience with Oracle 19c SQL/PL-SQL scripting, performance tuning, and DB monitoring - Familiarity with IBM Liberty and Tomcat for app deployment and monitoring - Proficient in Unix/Linux (RHEL) log analysis, cron jobs, shell commands - Experience with Shell Scripting (C-shell/Bash) for script execution and basic debugging - Working knowledge of C/C++ executables and their role in batch processing - Understanding of frontend debugging using HTML and JavaScript.

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