Application Support Lead

3 weeks ago

Kochi, India SS Consulting Kochi Full time

Java Application Support Lead Years of Experience: 6-10 Years experience Notice Period –Immediate - 30 Days Responsibilities: We are looking for a Support Lead with strong Java and database experience to lead support efforts for Java based applications. The role involves leading a small team to resolving production incidents, ensuring smooth operations, and contributing to continuous improvement of the support processes. The candidate requires hands-on experience with Java-based applications, Unix/Linux environments, Oracle databases, and legacy components, combined with strong leadership and reporting skills. Responsibilities: Act as the support lead for application support activities Troubleshoot and resolve complex technical issues involving Java, Servlets, JDBC, PL/SQL, and Unix environments Act as the point of escalation for priority incidents and drive root cause analysis Provide L2/L3 support for a complex, Java-based global application Lead investigation and resolution of production issues Support deployment and release activities for upcoming versions Collaborate with the onshore team and guide offshore support engineers Ensure timely and quality resolution of incidents within SLA Maintain and update operational documentation, support runbooks, and issue logs Prepare and deliver weekly/monthly operational reports in PowerPoint (ticket trends, open/closed status, incident types, etc.) Requirements: Strong Java troubleshooting and debugging skills to analyse and resolve application issues Knowledge of Servlets, JSP, and JDBC for application issue triaging Experience with Oracle 19c – SQL/PL-SQL scripting, performance tuning, and DB monitoring Familiarity with IBM Liberty and Tomcat for app deployment and monitoring Proficient in Unix/Linux (RHEL) – log analysis, cron jobs, shell commands Experience with Shell Scripting (C-shell/Bash) for script execution and basic debugging Working knowledge of C/C++ executables and their role in batch processing Understanding of frontend debugging using HTML and JavaScript.

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