Application Support Lead
3 weeks ago
Java Application Support Lead
Years of Experience: 6-10 Years experience
Notice Period –Immediate - 30 Days
Responsibilities:
We are looking for a Support Lead with strong Java and database experience to lead support efforts for Java based applications. The role involves leading a small team to resolving production incidents, ensuring smooth operations, and contributing to continuous improvement of the support processes.
The candidate requires hands-on experience with Java-based applications, Unix/Linux environments, Oracle databases, and legacy components, combined with strong leadership and reporting skills.
Responsibilities:
- Act as the support lead for application support activities
- Troubleshoot and resolve complex technical issues involving Java, Servlets, JDBC, PL/SQL, and Unix environments
- Act as the point of escalation for priority incidents and drive root cause analysis
- Provide L2/L3 support for a complex, Java-based global application
- Lead investigation and resolution of production issues
- Support deployment and release activities for upcoming versions
- Collaborate with the onshore team and guide offshore support engineers
- Ensure timely and quality resolution of incidents within SLA
- Maintain and update operational documentation, support runbooks, and issue logs
- Prepare and deliver weekly/monthly operational reports in PowerPoint (ticket trends, open/closed status, incident types, etc.)
Requirements:
- Strong Java troubleshooting and debugging skills to analyse and resolve application issues
- Knowledge of Servlets, JSP, and JDBC for application issue triaging
- Experience with Oracle 19c – SQL/PL-SQL scripting, performance tuning, and DB monitoring
- Familiarity with IBM Liberty and Tomcat for app deployment and monitoring
- Proficient in Unix/Linux (RHEL) – log analysis, cron jobs, shell commands
- Experience with Shell Scripting (C-shell/Bash) for script execution and basic debugging
- Working knowledge of C/C++ executables and their role in batch processing
- Understanding of frontend debugging using HTML and JavaScript.
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