Customer Support Executive
4 weeks ago
We are hiring for leading NBFC client based in Kochi.
Skills
- Excellent verbal communication in English,Tamil & Hindi; strong active listening
- Ability to multitask and manage high call volumes
- Strong problem‑solving and decision‑making skills
- Basic computer proficiency
- Customer‑centric mindset
Key Responsibilities
Customer Interaction
- Make outbound calls (for inbound/outbound remittances, follow‑ups, promotions)
- Handle inbound customer calls (product queries, transactions, general support)
- Listen actively, diagnose needs, and offer solutions
Data & Record Management
- Maintain accurate call logs and reports
- Record customer details, interactions, resolutions
- Update and ensure integrity of customer data
Sales & Conversion
- Convert leads into sales, meeting targets
Product Expertise
- Deep knowledge of product lineup, features, pricing, policies
- Stay current on new launches, offers, and updates
Quality, Compliance & Escalation
- Follow call center protocols, scripts, and quality standards
- Track performance metrics (e.g. handle time, CSAT, adherence)
- Participate in QA reviews
- Escalate complex issues; coordinate with other teams to resolve
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