Graduate Trainee-Customer Support Team

2 days ago


Kochi Kerala India, Ernakulam Envertiz Consultancy Full time

Job Description

We are looking for a Graduate Trainee to join our Customer Support Team. The ideal candidate should have strong English communication skills, an innovative and proactive personality, and a willingness to learn and adapt quickly during the training period.

This role is ideal for recent graduates who are passionate about delivering exceptional customer service and seeking to build a career in a professional and fast-paced environment.

Key Responsibilities

  • Learn and understand customer support processes during the training period.
  • Handle customer queries through calls, emails, or chat professionally.
  • Communicate effectively to resolve customer queries and ensure customer satisfaction.
  • Maintain accurate records of customer interactions.
  • Collaborate with the team to meet performance and service goals.
  • Demonstrate professionalism, patience, and empathy while interacting with customers.

Requirements

  • Any Bachelor’s Degree (Graduation is mandatory).
  • Excellent communication skills in English (spoken and written).
  • Smart, confident, and proactive attitude.
  • Willingness to adapt and learn in a structured training environment.
  • Basic computer knowledge (MS Office, CRM tools preferred).
  • Freshers are welcome to apply.

What We Offer

  • Supportive team environment with hands-on learning.
  • Opportunity for confirmation after successful completion of training.
  • Exposure to professional customer service practices



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