Graduate Trainee-Customer Support Team

3 weeks ago

Kochi Kerala India, Ernakulam Envertiz Consultancy Full time

Job Description

We are looking for a Graduate Trainee to join our Customer Support Team. The ideal candidate should have strong English communication skills, an innovative and proactive personality, and a willingness to learn and adapt quickly during the training period.

This role is ideal for recent graduates who are passionate about delivering exceptional customer service and seeking to build a career in a professional and fast-paced environment.

Key Responsibilities

  • Learn and understand customer support processes during the training period.
  • Handle customer queries through calls, emails, or chat professionally.
  • Communicate effectively to resolve customer queries and ensure customer satisfaction.
  • Maintain accurate records of customer interactions.
  • Collaborate with the team to meet performance and service goals.
  • Demonstrate professionalism, patience, and empathy while interacting with customers.

Requirements

  • Any Bachelor’s Degree (Graduation is mandatory).
  • Excellent communication skills in English (spoken and written).
  • Smart, confident, and proactive attitude.
  • Willingness to adapt and learn in a structured training environment.
  • Basic computer knowledge (MS Office, CRM tools preferred).
  • Freshers are welcome to apply.

What We Offer

  • Supportive team environment with hands-on learning.
  • Opportunity for confirmation after successful completion of training.
  • Exposure to professional customer service practices

  • Customer Support Executive

    4 weeks ago

    Kochi, Kerala, India, Ernakulam GramPro Business Services Pvt. Ltd. Full time

    We are hiring for leading NBFC client based in Kochi.SkillsExcellent verbal communication in English,Tamil & Hindi; strong active listeningAbility to multitask and manage high call volumesStrong problem‑solving and decision‑making skillsBasic computer proficiencyCustomer‑centric mindsetKey ResponsibilitiesCustomer InteractionMake outbound calls (for...

  • Desktop Support Engineer/IT Support Specialist

    3 weeks ago

    Kochi, Kerala, India, Ernakulam GramPro Business Services Pvt. Ltd. Full time

    "Recruiting for a scheduled commercial Bank"Experience range : 2-3 yearsLocation: Mumbai, Kochi.Position SummaryWe are seeking a skilled and customer-focused On-Site Desktop Support Engineer / IT SupportSpecialist to provide technical assistance and support for end users across hardware, software, andnetwork-related issues. This role is critical in...

  • Application Support Engineer

    3 weeks ago

    Kochi, Kerala, India, Ernakulam Acquarius Capstorm Limited Full time

    Resonate is an Australian-founded tech company with a growing presence in India. Webuild an enterprise Customer Experience (CX) SaaS platform that helps leadingcompanies listen to their customers and employees, close the loop faster, and act oninsights. Our Voice of Customer and Voice of Employee platform leverages machinelearning, text analytics, and...

  • Sr SFCC Support Engineer(OMS)

    3 weeks ago

    Kochi, Kerala, India, Ernakulam G10X Full time

    Role SummaryAs a Senior OMS Support Engineer, you will lead troubleshooting, triage, and integration support across post-order ecosystem involving SFCC (SFRA), Salesforce OMS/OCI, and Oracle ERP. You’ll drive root cause analysis, improve support reliability, and collaborate with developers to optimize orchestration and fulfilment flows.ResponsibilitiesLead...

  • Trainer – Zoho

    3 weeks ago

    Kochi, Kerala, India, Ernakulam CAPITAIRE Consulting Full time

    Location: Vyttila, Ernakulam Company: CAPITAIRE – Business Consulting Firm About CAPITAIRE CAPITAIRE is a multi-disciplinary business solution advisory firm focused on empowering business growth for our clients. We believe that businesses aspiring to progress must address dynamic marketplace challenges — requiring experience, expertise, instincts, and...

  • Senior Executive

    3 weeks ago

    Kochi, Kerala, India, Ernakulam EXL Full time

    Handle inbound and outbound customer calls.Deliver exceptional service and ensure high customer satisfactionAccurately document customer interactions in the system.Meet individual and team performance targets (KPI driven)Follow process guidelines and maintain quality standardsCollaborate with internal teams to resolve customer concerns.RequirementsMin 2-3...

  • Territory Sales Manager

    4 weeks ago

    Kochi, Kerala, India, Ernakulam Avana Medical Devices Pvt Ltd Full time

    Job Description:Position: Territory Sales Manager / Area Sales ManagerDivision: Orthotics ProductsLocation: Kochi, Reports to: Regional Sales HeadRole Objective:To drive sales growth, develop and manage key accounts, and expand market share for the orthotics product portfolio in the assigned territory.Key Responsibilities:Achieve monthly, quarterly, and...

  • Executive

    2 weeks ago

    Kochi, Kerala, India, Ernakulam Santamonica Tours and Travels Full time

    Job description:Job Title: Holiday Expert – Customized Tours / FITLocation: Cochin, Trivandrum & PalakkadExperience: Minimum 2 years in a similar roleJob Summary:We are looking for an experienced and enthusiastic Holiday Expert – Customized Tours / FIT to join our team. The ideal candidate will be responsible for designing tailor-made travel itineraries,...

  • Travel Consultant

    3 weeks ago

    Kochi, Kerala, India, Ernakulam Qeni Full time

    Company: Qeni Pvt. Ltd.Job Role : Travel ConsultantLocation: Tripunithura, Cochin, KeralaEmployment Type: Full-time | In-OfficeAbout the CompanyQeni Pvt. Ltd. is a leading corporate event and conference management agency with offices in Cochin and Mumbai. We specialize in large-scale conferences, incentive travel, and brand experiences across India. As part...

  • SALES ENGINEER

    3 weeks ago

    Kochi, Kerala, India, Ernakulam VINTON Engineering Full time

    Role DescriptionThis is a full-time on-site role for a Sales Engineer located at our Corporate Office at South Chittoor, Ernakulam District, Kerala. The Sales Engineer will be responsible for working closely with the sales team to provide technical support during the entire sales process from leads/enquiries to closures, maintaining relationships with...