Application Support Engineer

3 weeks ago

Kochi Kerala India, Ernakulam Acquarius Capstorm Limited Full time

Resonate is an Australian-founded tech company with a growing presence in India. We

build an enterprise Customer Experience (CX) SaaS platform that helps leading

companies listen to their customers and employees, close the loop faster, and act on

insights. Our Voice of Customer and Voice of Employee platform leverages machine

learning, text analytics, and powerful data visualizations to deliver actionable insights.

We’re trusted by flagship customers globally and continue to grow our brand recognition

in the space.

We’re looking for an Application Support Engineer to strengthen our team in Kochi,

India.

In this role, you will play a crucial part in maintaining and innovating within our cloud-

based SaaS product, hosted 100% on Microsoft Azure.


Responsibilities:


  • Support daily operations of cloud environments on Microsoft Azure
  • Improve monitoring, stability, and reliability of the platform
  • Own incident response end to end
  • Identify and implement automation opportunities
  • Manage automated and manual deployments
  • Maintain, upgrade, harden, and patch VMs
  • Document processes and propose new procedures to improve operations
  • Handle 2nd and 3rd level service requests
  • Collaborate closely within a highly technical, multi-skilled team


Technical Competencies:


  • Strong skills in Microsoft SQL Server and PowerShell
  • Solid experience in infrastructure or SaaS architecture
  • Trained, certified, or experienced in Microsoft Azure
  • Good understanding of Windows, virtualization, and networks
  • Strong troubleshooting skills under SLA constraints
  • A mindset focused on automation and integration


About You:


  • You take pride in your work and aim to make a difference
  • You’re a team player who demonstrates ownership and gets things done
  • You communicate clearly, ask for help when needed, and provide it when others

need support

  • You can manage multiple assignments in a fast-paced environment
  • You’re hungry to learn, passionate about technology, and stay on top of trends


Qualifications:


  • Degree in IT, networking, computer science, or equivalent
  • Minimum 3 years of industry experience in operations, infrastructure, or a similar

role


Nice to Haves:


  • Experience in a SaaS product company
  • Familiarity with ISMS (ISO27001/GDPR)
  • ITIL Certification


What You’ll Get at Resonate:


  • Support and guidance to grow within your role and beyond
  • Work with highly skilled peers in a culture of knowledge sharing
  • Be part of a growing and fun culture that you help shape
  • Opportunities to work with cutting-edge technologies and approaches


This is your chance to join a company entering its next chapter of growth. If you’re a

creative thinker who loves problem-solving and delivering excellence, we’d love to hear

from you.


Please include a short cover letter on why you believe you’re a good fit for this

role

This is an on-site role in our Kochi office

Applicants must be eligible to work in a permanent position in India

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