Sr SFCC Support Engineer(OMS)

3 weeks ago


Kochi Kerala India, Ernakulam G10X Full time

Role Summary


As a Senior OMS Support Engineer, you will lead troubleshooting, triage, and integration support across post-order ecosystem involving SFCC (SFRA), Salesforce OMS/OCI, and Oracle ERP. You’ll drive root cause analysis, improve support reliability, and collaborate with developers to optimize orchestration and fulfilment flows.


Responsibilities

  • Lead incident handling across the full post-order lifecycle – capture, payment, tax, fulfilment, warranty, and returns.
  • Proactively monitor OMS and OCI flows using logs, alerts, and platform events.
  • Own technical investigation of API failures, latency spikes, and data sync mismatches.
  • Collaborate with development and infra teams to debug issues across OCAPI, OCI, Oracle ERP, and OIC layers.
  • Analyze and optimize fulfilment prioritization, multi-location inventory sync, and DOM routing scenarios.


Technical Skills

  • Deep expertise in Salesforce OMS, OCI configuration, and integration flows.
  • Experience debugging SFCC OCAPI/SCAPI transactions, hooks, and customizations.
  • Strong knowledge of OIC and OSB-based integrations for inventory and shipment updates.
  • Ability to read and analyze REST API logs, platform events, and payloads.
  • Hands-on familiarity with DOM concepts, warehouse allocation rules, and SLA configurations.
  • Exposure to payment/tax integrations – Braintree, Avalara.


Soft Skills

  • Ownership mindset with excellent troubleshooting and RCA capabilities.
  • Comfortable handling client calls and providing escalation support.
  • Ability to spot patterns, automate diagnostics, and suggest preventive improvements.



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