Sales and Billing Executive

3 weeks ago

Kochi Kerala India, Ernakulam HashRoot Full time

Overview:

We are actively seeking a Sales and Billing Executive to join our team, playing a vital role in the intersection of technology, customer service, and business operations. The ideal candidate will possess a technical background, strong communication skills, and a proactive mindset in handling client interactions, with a focus on servicing both UK and US clients.


Responsibilities:

Technical Proficiency:

  • Demonstrate a foundational understanding of hardware components and basic network concepts to effectively communicate with clients on technical matters.

Education and Experience:

  • Hold a technical degree in a related field, providing a solid background in technology applications.

Billing and Invoicing:

  • Skillfully generate accurate and timely invoices for products and services, ensuring adherence to billing policies and procedures.

Client Communication:

  • Professionally handle the sending of notices and termination notices, maintaining clarity and compliance with company policies, with a nuanced approach for UK and US clients.

Chat Handling:

  • Provide support via chat, offering assistance with server details and addressing basic technical inquiries from clients in the UK and US.

Proactive Issue Resolution:

  • Exhibit a proactive approach in addressing client issues, demonstrating the ability to navigate and resolve challenges with a positive and solution-oriented mindset.


Qualifications:

  • A technical degree in a relevant field.
  • Basic understanding of hardware and network concepts.
  • Previous experience in invoice generation and notice handling is advantageous.
  • Exceptional written and verbal communication skills.
  • Proven ability to proactively manage and resolve client concerns.
  • Strong communication Skill

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