Technical Support Engineer

4 weeks ago

Kochi, India CONNECTING 2 WORK Full time

Job Description

Technical Support Engineer

About the Role

Finahub is looking for dynamic and customer-focused Technical Support Engineers to join our growing team. In this role, you will handle support requests from our prestigious banking and NBFC clients across India. You will be responsible for identifying issues, providing timely resolutions, and ensuring customer satisfaction. This is a technically hands-on role where you will work closely with Java-based applications, APIs, and databases to debug and resolve customer-reported issues. High-performing candidates will have the opportunity to grow into operations management roles within the

organization.

Key Responsibilities

● Handle customer support requests via phone and email. ● Investigate, diagnose, and resolve application issues. ● Provide workarounds or coordinate with the development team for code fixes. ● Analyze system logs, databases, and API transactions to identify root causes. ● Maintain clear communication with customers throughout the resolution process. ● Document support cases, solutions provided, and recurring issues. Required Skills and Qualifications ● Minimum 2 years of experience in customer support for software products. ● Strong technical troubleshooting and debugging skills. ● Familiarity with APIs, databases (SQL), and log analysis. ● Working knowledge of Java is required.● Excellent verbal and written communication skills in English. ● Ability to manage multiple support cases efficiently and prioritize based on urgency.

● Customer-centric mindset with a focus on problem-solving.

Good to Have

● Experience in the Banking or NBFC domain. ● Exposure to cloud environments like AWS or Azure.

Career Growth

High-performing candidates will be considered for Operations Management roles within the organization

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