Technical Support Specialist
3 days ago
Job Title: Technical Support SpecialistLocation: RemoteExperience Required: 5–8 YearsEmployment Type: Full-TimeAbout Us: We're a forward-thinking SaaS company on a mission to humanize the procurement experience. Our platform is trusted by leading enterprise customers, and we're looking for a skilled Technical Support Specialist to join our team.Job Summary: As a Technical Support Specialist, you'll be responsible for providing technical support to our customers after they've gone live with our platform. Your primary focus will be on troubleshooting issues related to current configurations and resolving technical problems efficiently.Key Responsibilities:Serve as a primary escalation point for customer-reported technical issues.Investigate and debug issues involving platform functionality, integrations (ERP, SSO, APIs), data discrepancies, and user configuration.Use tools like SQL, Postman, and log monitoring systems to perform in-depth root cause analysis.Collaborate with engineering and product teams to escalate and resolve bugs, and ensure timely communication to the customer.Maintain detailed case notes, documentation, and internal/external knowledge base content.Requirements:Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field — or equivalent experience.5+ years of experience in a technical support, product support, or similar customer-facing technical role (preferably in a SaaS environment).Understanding of procurement, supply chain, or enterprise systems (ERP, P2P, S2P platforms).Strong problem-solving skills with an analytical mindset.Experience with ticketing tools like Zendesk, Jira, or Freshdesk.Familiarity with APIs (REST/JSON), webhooks, and troubleshooting integrations.Basic knowledge of SQL for data analysis and issue investigation.Excellent communication skills — both written and verbal.Why Join Us?Work with a global SaaS team supporting leading enterprise customers.Be the technical backbone for live customers, solving real-world issues across complex integrations and configurations.Collaborate closely with Product, Engineering, and Customer Success in a truly cross-functional environment.Build deep expertise in procurement tech, integrations, cloud, and enterprise platforms while working on impactful problems.Enjoy a flexible, remote-first culture that values ownership, autonomy, and continuous learning.Let's Shape the Future of Enterprise Procurement Together
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Kochi, India IT COMPANY Full timeJOB TITLE TECHNICAL SUPPORT SPECIALIST-JOB CODE-E -PANAMBILLY NAGAR-ERNAKULAM GENDER MALE/FEMALE EXPERIENCE REQUIRED FRESH/EXP SALARY NEGOTIABLE QUALIFICATION ANY IT GRADUATE
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Kochi, India White Rabbit Group Full timeWho We AreWhite Rabbit Group is a company that partners with world class agencies for web and mobile app development and design, letting our customers focus on what they do best, while we focus on building. We have a broad spectrum of technologies that we work on including PHP, React, Node, Strapi, Shopify, WordPress, and fully native and hybrid mobile apps,...
