Support Engineer
21 hours ago
Job Description We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. You will use email and chat applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals. Responsibilities Manage customer expectations regarding estimated response times for issue resolution Gather all the required information needed and provide to next level support (L2) for quick/accelerated investigation and to deliver fixes within SLA timelines To support/resolve software and technical questions from the end users of the client efficiently and effectively On need basis, discuss with the business teams to seek additional details about the issue. Prioritise the ticket with the right severity levels based on business impact understanding from the client. Collaborate with all the product support team members to properly manage client inquiries and escalate when appropriate. Own software product issues of the client from initial reporting to resolution, communicating the progress/resolutions on a regular basis. Run monitoring reports for usage, performance, and/or availability. Gather the logs from the software product and also the app server and perform the initial investigation Requirements Relevant application support experience and strong client interaction experience, troubleshooting skill. Preferred prior experience in L2 support in production software Experience in any technical languages preferably PHP, Node, Javascript, Html and experience in database technologies. Communicating with clients (verbal & written) and possess strong active listening skills Flexible to work in 24/7 environment (Rotational shifts)
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Support Engineer
3 weeks ago
Kochi, India CONNECTING 2 WORK Full timeJob Description We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. Technical Support Engineer responsibilities include resolving network issues, configuring operating systems...
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Support Engineer
3 weeks ago
Kochi, India CONNECTING 2 WORK Full timeJob Description We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. Technical Support Engineer responsibilities include resolving network issues, configuring operating systems...
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Cloud Support Engineer
5 hours ago
Kochi, India Velodata Global Pvt Ltd Full timeExperience - 6 months - 1 Years cloud support, IT infrastructure, or system administration role.Salary - LPAPosition Overview:We are seeking a skilled Cloud Support Engineer to join our cloud team. In this role, you willbe responsible for supporting, troubleshooting, and maintaining cloud-based infrastructure.You will work closely with senior engineers and...
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Technical Support Engineer
1 week ago
Kochi, India CONNECTING 2 WORK Full timeJob Description Technical Support Engineer About the Role Finahub is looking for dynamic and customer-focused Technical Support Engineers to join our growing team. In this role, you will handle support requests from our prestigious banking and NBFC clients across India. You will be responsible for identifying issues, providing timely resolutions, and...
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Technical Support Engineer
3 weeks ago
Kochi, India CONNECTING 2 WORK Full timeJob Description Technical Support Engineer About the Role Finahub is looking for dynamic and customer-focused Technical Support Engineers to join our growing team. In this role, you will handle support requests from our prestigious banking and NBFC clients across India. You will be responsible for identifying issues, providing timely...
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Technical Support Engineer
3 weeks ago
Kochi, India CONNECTING 2 WORK Full timeJob Description Technical Support Engineer About the Role Finahub is looking for dynamic and customer-focused Technical Support Engineers to join our growing team. In this role, you will handle support requests from our prestigious banking and NBFC clients across India. You will be responsible for identifying issues, providing timely resolutions,...
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L2 Support Engineer
3 weeks ago
Kochi, India Insight Global Full timeRequired Skills & Experience- 3-7+ years of experience providing L2 Incident Support - Experience supporting apps with the following tech stack: Spring boot, Microservices, Java - Experience supporting SQL databases - Experience in L2 IT support, including hardware/software troubleshooting, check logs, system monitoring, patch deployment, etc - Experience...
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Kochi, India GramPro Business Services Pvt. Ltd. Full time"Recruiting for a scheduled commercial Bank" Experience range : 2-3 years Location: Mumbai, Kochi. Position Summary We are seeking a skilled and customer-focused On-Site Desktop Support Engineer / IT Support Specialist to provide technical assistance and support for end users across hardware, software, and network-related issues. This role is critical in...
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Kochi, India GramPro Business Services Pvt. Ltd. Full time"Recruiting for a scheduled commercial Bank" Experience range : 2-3 years Location: Mumbai, Kochi. Position Summary We are seeking a skilled and customer-focused On-Site Desktop Support Engineer / IT Support Specialist to provide technical assistance and support for end users across hardware, software, and network-related issues. This role is critical in...
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Kochi, India GramPro Business Services Pvt. Ltd. Full time"Recruiting for a scheduled commercial Bank"Experience range : 2-3 yearsLocation: Mumbai, Kochi.Position SummaryWe are seeking a skilled and customer-focused On-Site Desktop Support Engineer / IT SupportSpecialist to provide technical assistance and support for end users across hardware, software, andnetwork-related issues. This role is critical in...
