Application Support Engineer

4 weeks ago

Kochi, India Orion Innovation Full time

Orion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity. We work with a wide range of clients across many industries including financial services, professional services, telecommunications and media, consumer products, automotive, industrial automation, professional sports and entertainment, life sciences, ecommerce, and education.

Job Overview :

We are seeking a skilled and customer-focused Application Support Engineer with 3–6 years of experience to join our team. The ideal candidate will have a strong background in supporting business-critical applications on Windows Server environments, excellent SQL troubleshooting skills, and exposure to Microsoft Azure platforms.

Key Responsibilities :

Provide L2/L3 application support for enterprise applications in production and test environments. Troubleshoot issues related to Windows Server, application services, databases, and integrations. Write and optimize SQL queries to analyze and resolve data-related issues. Monitor system performance, application logs, and alerts using standard tools. Perform regular health checks, job monitoring, and scheduled maintenance tasks. Work closely with infrastructure, development, and business teams for incident resolution and change management. Participate in deployment activities, hotfixes, and application upgrades. Document issue resolutions, technical procedures, and update the knowledge base. Contribute to root cause analysis (RCA) and implement permanent fixes for recurring issues. Support business users during UAT, production issues, and post-deployment validation.

Required Skills :

3–6 years of hands-on experience in Application Support or related IT roles. Strong expertise in Windows Server (2016/2019) administration and troubleshooting. Proficiency in SQL Server (T-SQL), including writing queries, joins, and stored procedure analysis. Good understanding of IIS, Windows services, and application deployment on Windows environments. Experience with incident, change, and problem management processes (ITIL preferred). Exposure to cloud platforms, especially Microsoft Azure (App Services, SQL, Monitoring) is desirable. Familiarity with ticketing tools like ServiceNow, Jira, or BMC Remedy. Excellent analytical thinking, communication, and documentation skills. Ability to work in a rotational shift or on-call support schedule when required. Basic scripting knowledge (PowerShell, Python, or Batch scripting). Experience in CI/CD pipelines or deployment automation tools. Familiarity with monitoring/logging tools (e.g., Azure Monitor, Splunk, AppInsights, Nagios).

Orion is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, citizenship status, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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