Supporting Digital Applications

2 weeks ago


kochi, India beBeeCustomerService Full time

Job Title:Technical Support Engineer for a Web/Mobile applicationJob Summary:As a Technical Support Engineer, you will be responsible for providing timely and accurate technical support to internal and external users. You will also communicate with the development team and assist the QA lead with QA activities.Troubleshoot technical issues with minimal support from the development team.Propose workarounds to customers when the fix will take time to be released.Provide timely and accurate customer feedback.Requirements:You must have a Bachelor's degree in computer science or information technology and 3-5 years of experience with tech support for a web-based business application. You should have working knowledge of Linux, Java, JavaScript, MySQL, AWS, browser-based debugging, JSON format, REST APIs, database queries, and logs.



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