Pre Sales Consultant-Contact Center Solutions

1 week ago

India Voxtron Full time

Job Description - REMOTE (WORK ANYWHERE FROM INDIA) Job Summary: We are looking for a dynamic and persuasive professional to join our team as a Contact Centre Solution Demonstration Specialist. The ideal candidate will be responsible for presenting and demonstrating our cutting-edge contact centre and customer engagement solutions to potential clients across various industries. This role requires strong communication skills, a deep understanding of contact centre operations, and the ability to translate technology into business value. Key Responsibilities: - Conduct compelling product demonstrations tailored to client needs, highlighting solution capabilities and ROI. - Collaborate with the sales and presales teams to prepare customized demos and proof of concepts (POCs). - Engage with decision-makers to understand customer pain points and position the right solution components. - Support marketing and sales events (webinars, exhibitions, roadshows) by representing the company's solutions. - Gather client feedback to help improve demo content and product positioning. - Maintain a deep understanding of industry trends and competitive landscape in the contact centre domain. Qualifications and Experience: - Bachelor's degree in Business, IT, or related field. - 48 years of experience in a contact centre environment, ideally as a Supervisor, Manager, or Team Leader. - Prior exposure to solution selling, presales, or training roles is an advantage. - Strong presentation and interpersonal skills with the ability to engage and influence senior executives. - Experience working with contact centre platforms such as Genesys, Avaya, Cisco, Enghouse, NICE, Verint, Aspect, or similar solutions is highly preferred. - Proficiency in contact centre technologies (Omnichannel, IVR, ACD, Dialer, etc.) preferred. - Experience working with contact centre platforms such as Genesys, Avaya, Cisco, Enghouse, NICE, Verint, Aspect, or similar solutions is highly preferred. - Fluent in English; Arabic is a plus.

  • Contact Center Consultant

    4 days ago

    India Teamware Solutions Full time

    Job Description Position Description: The Contact Center Solutions Engineer, specializing in Call Recording, Speech Analytics, and Dialer Technologies, will be instrumental in the planning, implementation, and ongoing support of our enterprise contact center solutions. This role will focus specifically on the Nice CXone Contact Center as a Service (CCaaS)...

  • ▷ High Salary: Contact Center Engagement Lead

    4 weeks ago

    Pune, India SPAR Solutions Full time

    Job Description Role: Contact Center Engagement Lead Experience: 10+ Years Education: Graduate - B.Tech/B.E. - Computers, Electronics/Telecommunication; PG - M.Sc. Computers, M.Tech - Any Specialization, MCA - Computers Location: Pune. Role Summary: We are seeking a Contact Center Engagement Lead to drive the success of complex Salesforce and Vonage Contact...

  • Sr. Manager, CSS Contact Center Solutions

    7 hours ago

    India BCD Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Start your journey with BCD: Grow, connect, collaborate and celebrate with our global teamSenior Manager, CSS Contact Center Solutions (Remote)Full time, Banglore (India)As a trusted advisor in Contact Center Solutions this position plays an integral role in achieving the business objectives in support of BCD's global contact centers. With a keen focus on...

  • Contact Center Expert

    2 days ago

    India Orange Business Services Full time

    **About the role**: To Involve in Design, build, run (L3 support) & engineering activities for Cisco contact center and ecosystem portfolio Design & BUILT: Ensure technical lead for the Design, deployment and operational support of Cisco Contact Center Solutions: Produce HIGH & Low Level Design documents Coordinate Customer Acceptance Testing Implement &...

  • Pre-Sales

    4 weeks ago

    Gurugram, Gurugram, India GAJAPATI CAPITAL Full time

    Job Description Company Description At GAJAPATI CAPITAL, we are redefining real estate consultancy in Gurgaon with a principle centered around trust and integrity. Specializing in premium and luxury real estate, we guide buyers and investors with clarity, honesty, and market expertise. Our focus extends beyond closing transactions; we aim to build lasting...

  • Genesys Solution Consultant

    4 weeks ago

    India Inspiredge IT Solutions Full time

    Job Description Key Responsibilities - Lead and execute end-to-end Genesys Cloud implementations, upgrades, and migrations for various clients. - Conduct detailed technical workshops and discovery sessions to gather and document client business and technical requirements. - Design, develop, and optimize sophisticated IVR (Interactive Voice Response) and Call...

  • Pre Sales Consultant

    4 weeks ago

    Bengaluru, India Actalent Full time

    Job Description Job Description- Pre Sales Consultant will be engaged on proposals RFP/RFQ, driving new initiatives. Research and Identification - Market Research: Analysing target markets, identifying potential customers, and understanding their needs and preferences. - Lead Qualification: Evaluating leads based on specific criteria to determine their...

  • Pre-sales executive

    2 weeks ago

    Mumbai, India Infylearn Technologies Full time

    Job Description Job Title: Pre-Sales Executive Location: Remote Experience: 0 3 years Department: Sales & Business Development Reports to: Business Head About Infylearn Technologies Infylearn builds world-class eLearning content and learning technology solutions that help organizations train, engage, and upskill their workforce. We create custom eLearning,...

  • Pre-Sales Salesforce Consultant

    3 weeks ago

    Jaipur, India Dotsquares Full time

    Job Description Requirement 5+ years of experience in Salesforce consulting, with at least 4 years in a pre-sales or client-facing solutioning role. - Strong knowledge of Salesforce core products (Sales Cloud, Service Cloud, Experience Cloud). - Ability to translate complex business requirements into clear technical solutions. - Proficiency with Salesforce...

  • Contact Center support Engineer

    3 weeks ago

    India Numeric Technologies Full time

    Job Description: 7 + years Design, configure, and maintain enterprise voice and telephony systems (e.g., Genesys, Vonage, Amazon Connect, Nice inContact). 3+ Experience & Strong functional knowledge on Salesforce Service Cloud, CTI & Omnichannel configuration and trouble shooting. 3+ Experience with troubleshooting and fixing issues between Voice and...