Genesys Solution Consultant

4 days ago

India Inspiredge IT Solutions Full time

Job Description Key Responsibilities - Lead and execute end-to-end Genesys Cloud implementations, upgrades, and migrations for various clients. - Conduct detailed technical workshops and discovery sessions to gather and document client business and technical requirements. - Design, develop, and optimize sophisticated IVR (Interactive Voice Response) and Call Flow designs to enhance customer experience and operational efficiency. - Act as the primary technical liaison between the client's stakeholders and the internal delivery team. - Translate complex technical features of the Genesys Cloud platform into clear, compelling business solutions and value propositions. - Configure, test, and troubleshoot Genesys Cloud features, including routing, reporting, integrations, and customization. - Provide subject matter expertise and technical guidance to sales, project management, and support teams. - Develop comprehensive technical documentation, solution architecture diagrams, and knowledge transfer materials. Qualifications & Must-Haves - Experience : 7+ years of progressive experience in contact center technology, with a strong focus on implementation. - Genesys Expertise : Mandatory Genesys Cloud implementation experience. - Genesys Certified Professional (GCP) certifications are a significant plus. - Design Skills : Extensive, hands-on experience with IVR and Call Flow Design, including Architect flows, expressions, data dips, and integrations. - Client Skills : Strong customer-facing and consulting skills; demonstrated ability to lead technical discussions, manage client expectations, and present solutions to both technical and non-technical audiences. - Technical Acumen : Deep understanding of contact center operations, telephony, reporting, integrations (APIs, CRM), and best practices. Location & Employment Details : - Location : Hyderabad, Visakhapatnam, or Remote (based on candidate profile and business needs). - Employment Type : Full-Time (ref:hirist.tech)

  • Trainee (Genesys)

    1 week ago

    India Miratech Full time

    Company Description Miratech helps visionaries to change the world. We are a global IT services and consulting company that brings together global enterprise innovation and start-up innovation. Today we support digital transformation for the largest enterprises on the planet. By partnering with both large and small players, we stay at the leading edge of...

  • Genesys Cloud Developer

    3 weeks ago

    Bengaluru, Karnataka, India, Karnataka Tata Consultancy Services Full time

    Exp Req: 5 to 12 years of experience.Job Locations: Bangalore, Hyderabad, Chennai, Delhi.Key Skills: * Realtime & Historical reporting analytics* IVR Bots, Chatbots, Speech analytics, Workforce Management* Experience with CRM integrations such as Salesforce, SAP* Agent scripts* Good analytical and communication skills.Project Overview: We are seeking a...

  • Genesys Support

    1 week ago

    India CIEL HR Full time

    Job Summary **Responsibilities**: - Ensure necessary technical help, develop and support for Genesys Pure cloud implementation. - Expected to liaise with Business users, call center groups for Pure cloud implementation and support. - Participate in business stake holder meetings, orientation and ongoing training of new IT staff. - Coordinate activities...

  • Contact Center

    3 weeks ago

    Bengaluru, Karnataka, India, Karnataka HCLTech Full time

    Contact Center - GENESYS CLOUDPrimary Location: Noida / Chennai / Bengaluru / Hyderabad / PuneExperience: 14+ yearsPosition Overview (Job Summary):The Genesys Developer will work with cross-functional teams to implement, customize, and support Genesys applications and platforms. This includes managing the full development lifecycle—requirements gathering,...

  • Genesys Cloud Engineer

    3 weeks ago

    Hyderabad, Telangana, India, Telangana Intellectt Inc Full time

    Job Summary:We are seeking an experienced Genesys Cloud Engineer to join our team to design, configure, and optimize IVR solutions on Genesys Cloud CX. The ideal candidate should have a strong background in IVR development, cloud-based contact center platforms, and hands-on experience integrating with Amazon Lex, OpenAI models (e.g., GPT), or other...

  • [Apply Now] Genesys Cloud Developer

    4 days ago

    Delhi, India Tata Consultancy Services Full time

    Job Description Exp Req: 5 to 12 years of experience. Job Locations: Bangalore, Hyderabad, Chennai, Delhi. Key Skills: * Realtime & Historical reporting analytics * IVR Bots, Chatbots, Speech analytics, Workforce Management * Experience with CRM integrations such as Salesforce, SAP * Agent scripts * Good analytical and communication skills. Project Overview:...

  • ▷ Only 24h Left: Contact Center

    4 weeks ago

    Bengaluru, India HCLTech Full time

    Job Description Contact Center - GENESYS CLOUD Primary Location: Noida / Chennai / Bengaluru / Hyderabad / Pune Experience: 14+ years Position Overview (Job Summary): The Genesys Developer will work with cross-functional teams to implement, customize, and support Genesys applications and platforms. This includes managing the full development...

  • High Salary! Senior Business Analyst

    1 week ago

    Pune, India Miratech Full time

    Job Description Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of...

  • Urgent! GM

    4 days ago

    Bengaluru, India Vodafone Idea Limited Full time

    Job Description Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful...

  • Trainee Presales Technical Writer

    4 weeks ago

    Mumbai, India Genesys International Corporation Ltd Full time

    Job Description We have an Urgent #hiring for Trainee Presales Technical Writer at Genesys International Corporation Ltd (Work from Office) SEEPZ, Andheri (E) Mumbai. Apply Now: [Confidential Information] Experience:0 To 2 years Job Responsibilities: Assist in identifying client requirements and tailoring solutions to meet their needs. Support the creation...