Genesys Solution Consultant

4 weeks ago

India Inspiredge IT Solutions Full time

Job Description Key Responsibilities - Lead and execute end-to-end Genesys Cloud implementations, upgrades, and migrations for various clients. - Conduct detailed technical workshops and discovery sessions to gather and document client business and technical requirements. - Design, develop, and optimize sophisticated IVR (Interactive Voice Response) and Call Flow designs to enhance customer experience and operational efficiency. - Act as the primary technical liaison between the client's stakeholders and the internal delivery team. - Translate complex technical features of the Genesys Cloud platform into clear, compelling business solutions and value propositions. - Configure, test, and troubleshoot Genesys Cloud features, including routing, reporting, integrations, and customization. - Provide subject matter expertise and technical guidance to sales, project management, and support teams. - Develop comprehensive technical documentation, solution architecture diagrams, and knowledge transfer materials. Qualifications & Must-Haves - Experience : 7+ years of progressive experience in contact center technology, with a strong focus on implementation. - Genesys Expertise : Mandatory Genesys Cloud implementation experience. - Genesys Certified Professional (GCP) certifications are a significant plus. - Design Skills : Extensive, hands-on experience with IVR and Call Flow Design, including Architect flows, expressions, data dips, and integrations. - Client Skills : Strong customer-facing and consulting skills; demonstrated ability to lead technical discussions, manage client expectations, and present solutions to both technical and non-technical audiences. - Technical Acumen : Deep understanding of contact center operations, telephony, reporting, integrations (APIs, CRM), and best practices. Location & Employment Details : - Location : Hyderabad, Visakhapatnam, or Remote (based on candidate profile and business needs). - Employment Type : Full-Time (ref:hirist.tech)

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