[Apply Now] Genesys Cloud Developer

3 days ago

Delhi India Tata Consultancy Services Full time

Job Description Exp Req: 5 to 12 years of experience. Job Locations: Bangalore, Hyderabad, Chennai, Delhi. Key Skills: * Realtime & Historical reporting analytics * IVR Bots, Chatbots, Speech analytics, Workforce Management * Experience with CRM integrations such as Salesforce, SAP * Agent scripts * Good analytical and communication skills. Project Overview: We are seeking a skilled and experienced Genesys Cloud Developer to join our dynamic team. The ideal candidate will have a strong background in developing and implementing Genesys Cloud solutions, with a focus on creating efficient, scalable, and user-friendly applications. This role requires a deep understanding of contact center technologies and the ability to work collaboratively with cross-functional teams to deliver high-quality solutions. Role Scope / Deliverables: Design, develop, and implement Genesys Cloud solutions to meet business requirements. Customize and configure Genesys Cloud applications, including routing, IVR, and workforce management. Integrate Genesys Cloud with other systems and platforms as needed. Collaborate with stakeholders to gather and analyze requirements, providing technical expertise and recommendations. Perform testing and debugging of Genesys Cloud applications to ensure optimal performance and functionality. Provide ongoing support and maintenance for existing Genesys Cloud applications. Stay up to date with the latest Genesys Cloud features, updates, and best practices. Document technical specifications, configurations, and procedures. Develop and maintain comprehensive test plans and scripts to ensure system reliability and performance. Monitor system performance and troubleshoot issues to ensure minimal downtime and optimal user experience. Lead and participate in code reviews to maintain high standards of code quality and performance. Mentor and provide guidance to junior developers, fostering a culture of continuous learning and improvement. Collaborate with the IT and network teams to ensure seamless integration and deployment of Genesys Cloud solutions. Create and maintain user guides, training materials, and knowledge base articles for end-users and support staff. Participate in disaster recovery planning and testing to ensure business continuity. Conduct regular system audits and implement necessary changes to enhance security and compliance. Engage with vendors and third-party service providers to resolve technical issues and optimize system performance. Analyze and report on system metrics and user feedback to identify areas for improvement and innovation. Manage and prioritize multiple projects and tasks, ensuring timely delivery and alignment with business objectives

  • Genesys Cloud Developer

    3 weeks ago

    Bengaluru, Karnataka, India, Karnataka Tata Consultancy Services Full time

    Exp Req: 5 to 12 years of experience.Job Locations: Bangalore, Hyderabad, Chennai, Delhi.Key Skills: * Realtime & Historical reporting analytics* IVR Bots, Chatbots, Speech analytics, Workforce Management* Experience with CRM integrations such as Salesforce, SAP* Agent scripts* Good analytical and communication skills.Project Overview: We are seeking a...

  • Contact Center

    3 weeks ago

    New Delhi, India HCLTech Full time

    Contact Center - GENESYS CLOUDPrimary Location: Noida / Chennai / Bengaluru / Hyderabad / PuneExperience: 14+ yearsPosition Overview (Job Summary):The Genesys Developer will work with cross-functional teams to implement, customize, and support Genesys applications and platforms. This includes managing the full development lifecycle—requirements gathering,...

  • Contact Center

    3 weeks ago

    New Delhi, India HCLTech Full time

    Contact Center - GENESYS CLOUDPrimary Location: Noida / Chennai / Bengaluru / Hyderabad / PuneExperience:14+ yearsPosition Overview (Job Summary): The Genesys Developer will work with cross-functional teams to implement, customize, and support Genesys applications and platforms. This includes managing the full development lifecycle—requirements gathering,...

  • Genesys Cloud Engineer

    3 weeks ago

    Hyderabad, Telangana, India, Telangana Intellectt Inc Full time

    Job Summary:We are seeking an experienced Genesys Cloud Engineer to join our team to design, configure, and optimize IVR solutions on Genesys Cloud CX. The ideal candidate should have a strong background in IVR development, cloud-based contact center platforms, and hands-on experience integrating with Amazon Lex, OpenAI models (e.g., GPT), or other...

  • Contact Center

    3 weeks ago

    Bengaluru, Karnataka, India, Karnataka HCLTech Full time

    Contact Center - GENESYS CLOUDPrimary Location: Noida / Chennai / Bengaluru / Hyderabad / PuneExperience: 14+ yearsPosition Overview (Job Summary):The Genesys Developer will work with cross-functional teams to implement, customize, and support Genesys applications and platforms. This includes managing the full development lifecycle—requirements gathering,...

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    1 week ago

    India TESTQ Technologies Full time

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  • Genesys Engineer

    2 weeks ago

    India Weekday AI Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    This role is for one of the Weekday's clientsMin Experience: 7 yearsLocation: IndiaJobType: full-timeWe are looking for an experienced Genesys Engineer to design, build, and optimize Genesys Cloud and Engage Contact Center solutions. The role requires driving large-scale contact center initiatives, ensuring seamless integrations, high system performance, and...

  • ▷ Only 24h Left: Contact Center

    4 weeks ago

    Bengaluru, India HCLTech Full time

    Job Description Contact Center - GENESYS CLOUD Primary Location: Noida / Chennai / Bengaluru / Hyderabad / Pune Experience: 14+ years Position Overview (Job Summary): The Genesys Developer will work with cross-functional teams to implement, customize, and support Genesys applications and platforms. This includes managing the full development...

  • Genesys Architect

    4 weeks ago

    New Delhi, India ZettaMine Labs Pvt. Ltd. Full time

    Hello,Greeting's from ZettaMine!!!Job Title:Genesys Architect / Senior Genesys Engineer Experience Required:13+ Years (with minimum 8+ years in Genesys solutions) Location:Pan India Notice Period:Immediate JoinersJob SummaryWe are seeking an accomplishedGenesys Architectwith over 13 years of IT experience and deep expertise inGenesys Cloud and Genesys...

  • Telecom Engineer- Genesys Cloud

    3 days ago

    Hyderabad, India TP Full time

    Job Description Mandatory Technical Skills: - Experience administrating and supporting Genesys Cloud. - Exp in Inbound and outbound Call management on Genesys Cloud - Support and administration of Genesys Cloud that includes Move, Add, Change and delete administration of Users, Queues, Skills, call flow, roles and permissions. - Experience in understand and...