Genesys Engineer

5 days ago


India Weekday AI Full time ₹ 1,04,000 - ₹ 1,30,878 per year

This role is for one of the Weekday's clients

Min Experience: 7 years

Location: India

JobType: full-time

We are looking for an experienced Genesys Engineer to design, build, and optimize Genesys Cloud and Engage Contact Center solutions. The role requires driving large-scale contact center initiatives, ensuring seamless integrations, high system performance, and delivering superior customer experiences.

Key Responsibilities
  • Architect, design, and implement scalable Genesys environments.
  • Develop advanced call routing, IVR flows, and customer engagement workflows.
  • Integrate Genesys with CRM, WFM, and enterprise applications.
  • Implement AI-driven solutions including chatbots, voicebots, and predictive routing.
  • Ensure system security, compliance, and disaster recovery readiness.
  • Act as a subject matter expert (SME) for escalations, performance tuning, and optimization activities.
Qualifications & Skills
  • Bachelor's/Master's degree in Computer Science, IT, or related field.
  • 8+ years of hands-on experience in Genesys Cloud / Engage.
  • Strong expertise in SIP, VoIP, telephony, and cloud platforms (AWS/Azure).
  • Programming knowledge in Java, Python, or C.
  • Excellent communication, analytical, and problem-solving skills.
  • Preferred: Genesys Certifications (GCP/GCE), exposure to AI/ML solutions, and Agile methodologies.

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