Genesys Engineer

Job Summary:We are seeking an experienced Genesys Cloud Engineer to join our team to design, configure, and optimize IVR solutions on Genesys Cloud CX. The ideal candidate should have a strong background in IVR development, cloud-based contact center platforms, and hands-on experience integrating with Amazon Lex, OpenAI models (e.g., GPT), or other...

Job Summary **Responsibilities**: - Ensure necessary technical help, develop and support for Genesys Pure cloud implementation. - Expected to liaise with Business users, call center groups for Pure cloud implementation and support. - Participate in business stake holder meetings, orientation and ongoing training of new IT staff. - Coordinate activities...

Contact Center - GENESYS CLOUDPrimary Location: Noida / Chennai / Bengaluru / Hyderabad / PuneExperience: 14+ yearsPosition Overview (Job Summary):The Genesys Developer will work with cross-functional teams to implement, customize, and support Genesys applications and platforms. This includes managing the full development lifecycle—requirements gathering,...

Mandatory Technical Skills: Experience administrating and supporting Genesys Cloud. Exp in Inbound and outbound Call management on Genesys Cloud Support and administration of Genesys Cloud that includes Move, Add, Change and delete administration of Users, Queues, Skills, call flow, roles and permissions. Experience in understand and building flows within...

Genesys Contact Center EngrPermanentHyd/ChennaiKey Responsibilities:As a key member of the Enterprise Contact Center team, you will be responsible for ensuring the seamless operation and performance of the Genesys Cloud CX platform and its integrations with CRM systems and analytics applications. Your role will involve:Technical Troubleshooting: Diagnose and...

Job Description Contact Center - GENESYS CLOUD Primary Location: Noida / Chennai / Bengaluru / Hyderabad / Pune Experience: 14+ years Position Overview (Job Summary): The Genesys Developer will work with cross-functional teams to implement, customize, and support Genesys applications and platforms. This includes managing the full development...

Job Description Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of...

Job Description Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of...

Job Title: Senior IVR QA Engineer (Cyara / Genesys)Experience: 6+ YearsLocation: Remote / Onsite (as applicable)Employment Type: Full-TimeAbout the RoleWe are looking for a highly skilled IVR QA Engineer with deep expertise in Cyara and Genesys IVR platforms. The ideal candidate should bring strong testing fundamentals, hands-on automation skills, and a...

Dear All,Hiring for Genesys Cloud Engineers for tier 1 MNC client, HyderabadExp: 4+yrsWork Mode: HybridNP: ImmediateRequired Skills & Experience4–5 years of hands-on experience with Genesys Cloud, including configuration, deployment, and performance optimization.Proven expertise in AI-driven capabilities, such as:Integration with Copilot and other...