Genesys Contact Center Engineer

2 hours ago

Hyderabad Telangana India, Telangana Innova Solutions Full time

Genesys Contact Center Engr

Permanent

Hyd/Chennai

Key Responsibilities:

As a key member of the Enterprise Contact Center team, you will be responsible for ensuring the seamless operation and performance of the Genesys Cloud CX platform and its integrations with CRM systems and analytics applications. Your role will involve:


Technical Troubleshooting: Diagnose and resolve complex issues related to the Genesys Cloud CX platform, including voice quality concerns and system performance anomalies.

Platform Integration Support: Collaborate with cross-functional teams to maintain and enhance integrations between Genesys Cloud CX and CRM platforms, ensuring data consistency and operational efficiency.

Analytics & Reporting Tools: Support the functionality and reliability of analytic applications used for performance monitoring and business insights.

Collaborative Problem Solving: Participate in technical troubleshooting sessions with internal teams, support staff, and external vendors to identify root causes and implement effective solutions.

Operational Continuity: Ensure the platform remains aligned with business requirements and supports uninterrupted contact center operations.

Stakeholder Communication: Provide timely updates and technical insights to stakeholders, contributing to strategic decisions and continuous improvement initiatives.

  • Senior GeneSys Engineer

    7 days ago

    Hyderabad, Telangana, India Swift Strategic Solutions Inc Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Our technology services client is seeking multipleSenior Genesys Engineerto join their team on a contract basis. These positions offer a strong potential for conversion to full-time employment upon completion of the initial contract period. Below are further details about the role:Role: Senior Genesys EngineerExperience: 7+ YearsLocation: HyderabadNotice...

  • Senior Genesys Engineer

    7 days ago

    Hyderabad, Telangana, India Weekday AI Full time ₹ 19,00,000 - ₹ 24,00,000 per year

    This role is for one of Weekday's clientsSalary range: Rs Rs ie INR 19-24 LPA)Min Experience: 7 yearsLocation: HyderabadJobType: full-timeWe are seeking an experienced Senior Genesys Engineer to lead the design, architecture, and optimization of Genesys Cloud / Engage Contact Center solutions. The role involves driving large-scale contact center...

  • Senior Genesys Engineer

    5 days ago

    Hyderabad, Telangana, India Weekday AI Full time ₹ 24,00,000 - ₹ 28,80,000 per year

    This role is for one of Weekday's clientsSalary range: Rs Rs ie INR 19-24 LPA)Min Experience: 7 yearsLocation: HyderabadJobType: full-timeRequirementsWe are seeking an experienced Senior Genesys Engineer to lead the design, architecture, and optimization of Genesys Cloud / Engage Contact Center solutions. The role involves driving large-scale contact center...

  • Genesys - Application support

    5 days ago

    Hyderabad, Telangana, India Alphacom Systems And Solutions Full time ₹ 8,00,000 - ₹ 15,00,000 per year

    Job Title: Genesys Application Support (P3)Location: HyderabadExperience Range: 5 to 8 YearsDepartment: IT Contact Center Voice Technology (CCVT)Role Category: Application Support / Production Support (L2 Genesys & Avaya Contact Center)Process Overview:The Contact Center Voice Technology (CCVT) production support team provides L2 support for Consumer Banking...

  • Genesys Architect

    5 days ago

    Hyderabad, Telangana, India ZettaMine Labs Pvt. Ltd. Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Hello,Greeting's from ZettaMineJob Title:Genesys Architect / Senior Genesys EngineerExperience Required:13+ Years (with minimum 8+ years in Genesys solutions)Location:Pan IndiaNotice Period:Immediate JoinersJob SummaryWe are seeking an accomplishedGenesys Architectwith over 13 years of IT experience and deep expertise inGenesys Cloud and Genesys...

  • Genesys Pureconnect Consultant

    2 weeks ago

    Hyderabad, Telangana, India Inspiredge IT Solutions Full time ₹ 18,00,000 per year

    We are seeking a highly experienced and skilled Genesys PureConnect Engineer to join our team. The ideal candidate will have a minimum of 7 years of hands-on experience in the Genesys PureConnect environment, with a strong focus on troubleshooting, support, and maintenance. This role is critical to ensuring the stability, performance, and reliability of our...

  • Senior Data Engineer

    1 day ago

    Hyderabad, Telangana, India Genesys Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce...

  • Staff AI/ML Engineer

    7 days ago

    Hyderabad, Telangana, India Genesys Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce...

  • Senior Genesys Cloud Engineer

    2 hours ago

    Hyderabad, Telangana, India, Telangana Anlage Infotech P Ltd Full time

    Dear All,Hiring for Genesys Cloud Engineers for tier 1 MNC client, HyderabadExp: 4+yrsWork Mode: HybridNP: ImmediateRequired Skills & Experience4–5 years of hands-on experience with Genesys Cloud, including configuration, deployment, and performance optimization.Proven expertise in AI-driven capabilities, such as:Integration with Copilot and other...

  • Technical Lead

    7 days ago

    Hyderabad, Telangana, India Genesys Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce...