▷ Only 24h Left: Contact Center

3 weeks ago

Bengaluru India HCLTech Full time

Job Description Contact Center - GENESYS CLOUD Primary Location: Noida / Chennai / Bengaluru / Hyderabad / Pune Experience: 14+ years Position Overview (Job Summary): The Genesys Developer will work with cross-functional teams to implement, customize, and support Genesys applications and platforms. This includes managing the full development lifecyclerequirements gathering, solution design, coding, testing, deployment, and support. The role demands deep technical expertise in Genesys technologies, strong problem-solving abilities, and adaptability to evolving requirements. Primary Skills: - Genesys Engage / Genesys Cloud CX / Genesys PureConnect - IVR development tools (Genesys Composer, Interaction Designer, Architect) - Programming: Java, C#, Python, JavaScript - API Integration: RESTful, SOAP, Genesys APIs - Telephony: SIP, VoIP, ACD, CTI - Cloud Platforms: Genesys Cloud CX, AWS, Azure - Database: SQL / NoSQL - DevOps: Git, CI/CD tools - Troubleshooting and debugging - Communication and collaboration skills Secondary Skills: - Omnichannel routing (voice, chat, email, SMS, social media) - Agile development methodologies - Customer experience (CX) and journey mapping - Security standards: PCI DSS, GDPR, HIPAA (preferred) Experience: - 14 to 20 years of total experience - Minimum 5+ years of hands-on experience with Genesys platforms - Proven track record in delivering contact center solutions in enterprise environments Role and Responsibilities: A. Key Responsibilities - Analyze business requirements and design Genesys-based solutions - Develop and customize routing strategies, IVR flows, chatbots, and integrations - Integrate Genesys with CRM, databases, and telephony systems - Provide Tier 2/3 support and resolve technical issues - Develop and execute test plans and participate in code reviews - Maintain technical documentation and architecture diagrams - Stay updated with Genesys product updates and industry trends - Ensure compliance with security and data privacy standards - Communicate with clients and stakeholders, providing guidance and training B. Additional Responsibilities - Participate in continuous improvement initiatives - Collaborate with internal and external teams to deliver optimized solutions Educational Qualification: - Bachelor's degree in Computer Science, IT, Engineering, or related field - Equivalent experience may be considered Certifications (Preferred): - Genesys Cloud CX: Professional, Developer, Architect, Workforce Management, Scripting, Quality Management, Outbound Certifications

  • Only 24h Left: Graphic Designer in Ahmedabad

    2 weeks ago

    Ahmedabad, India Left of Centre Marketing Full time

    Job Description Key Responsibilities - Collaborate with the team to ensure consistency of designs across various media outlets - Create compelling and effective logos, designs, print, and digital media - Maintain awareness of current industry and technology standards, social media, competitive landscape, and market trends About Company: Left Of Centre...

  • Contact Center

    4 weeks ago

    Delhi, India Brainsoft Consultants (Regd.) Full time

    Job Description Company Description Brainsoft Consultants is a leading global manpower consulting firm with over 20 years of experience in providing innovative human resource solutions. Our mission is to help clients achieve tangible business results through people by delivering customized and creative manpower solutions. We provide comprehensive temporary...

  • Solution - Contact Center

    7 days ago

    Bengaluru, Karnataka, India Cognizant Full time

    **Job Summary** **Contact center Architect**: 9+ years of experience in the contact center domain Extensive knowledge in leading Contact centers platform including Google Dialog flow, Amazon Connect, Genesys Cloud, NICE Incontact, Twilio Experience in Cloud based CCaaS solutions are mandatory Experience in leading and responding to RFP Comfortable in...

  • Contact Center Architect

    2 weeks ago

    Bengaluru, Karnataka, India Study Abroad 7 Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    If you have strong expertise in Genesys Cloud CX, Amazon Connect, and Nice CXOne, along with solid development skills in Java, , and React, we'd love to hear from youExperience: 12–15 YearsLocation: BangaloreWork Mode: WFONotice Period: Immediate to 15 DaysKey Responsibilities:Design and architect Cloud Contact Center solutions using Genesys / Amazon...

  • Application Consultant

    2 weeks ago

    India Europe Computer Task Group Full time

    Description CTG is seeking to fill an Application Consultant - Contact Center position for our client Location Remote Duration 11 months Duties An Application Consultant in the Contact Center domain will be responsible for guiding clients through the selection implementation and support of contact center software Key responsibilities include Define software...

  • Cloud Contact Center Architect

    4 weeks ago

    Bengaluru, India Swift Strategic Solutions Inc Full time

    Our technology services client is seeking multiple Cloud Contact Center Architect to join their team on a contract basis. These positions offer a strong potential for conversion to full-time employment upon completion of the initial contract period. Below are further details about the role: Role: Cloud Contact Center Architect Experience: 12- 15 Years ...

  • AWS Contact Center Architect

    2 weeks ago

    Hyderabad, Telangana, India, Telangana Intellectt Inc Full time

    Job Summary:We are seeking an experienced AWS Contact Center Architect with strong expertise in Amazon Connect and cloud technologies. The ideal candidate will design, implement, and optimize cloud-based contact center solutions for enterprise clients, leveraging AWS services and telephony protocols to deliver scalable and efficient customer engagement...

  • Microsoft Dynamics 365 Contact Center

    1 week ago

    Bengaluru, India Whatjobs IN C2 Full time

    Job Location: Bengaluru, Gurugram Experience: 4-8 Years Only. Job Summary We are looking for a skilled and proactive Microsoft Dynamics 365 Contact Center expert to lead the development of intelligent, AI-enabled customer engagement platforms. This role involves building modern contact center solutions using Dynamics 365 Customer Service, Power Platform,...

  • Microsoft Dynamics 365 Contact Center

    2 weeks ago

    Bengaluru, India Deloitte Full time

    Job Location: Bengaluru, Gurugram Experience: 4-8 Years Only. Job Summary We are looking for a skilled and proactive Microsoft Dynamics 365 Contact Center expert to lead the development of intelligent, AI-enabled customer engagement platforms. This role involves building modern contact center solutions using Dynamics 365 Customer Service, Power Platform,...

  • Microsoft Dynamics 365 Contact Center

    2 weeks ago

    Bengaluru, India Deloitte Full time

    Job Location: Bengaluru, Gurugram Experience: 4-8 Years Only. Job Summary We are looking for a skilled and proactive Microsoft Dynamics 365 Contact Center expert to lead the development of intelligent, AI-enabled customer engagement platforms. This role involves building modern contact center solutions using Dynamics 365 Customer Service, Power Platform,...