AWS Contact Center Architect

14 hours ago

Hyderabad Telangana India, Telangana Intellectt Inc Full time

Job Summary:

We are seeking an experienced AWS Contact Center Architect with strong expertise in Amazon Connect and cloud technologies. The ideal candidate will design, implement, and optimize cloud-based contact center solutions for enterprise clients, leveraging AWS services and telephony protocols to deliver scalable and efficient customer engagement platforms.

Key Responsibilities:

  • Design, deploy, and maintain Amazon Connect-based contact center solutions.
  • Develop and implement cloud contact center architectures using AWS services such as Lambda, Lex, DynamoDB, S3, API Gateway, and CloudFormation.
  • Integrate contact center solutions with enterprise applications and backend systems.
  • Configure and optimize IVR flows, chatbots, and AI-driven customer interactions.
  • Troubleshoot and resolve issues related to telephony protocols (SIP, RTP, WebRTC).
  • Collaborate with business stakeholders, developers, and operations teams to ensure solutions meet performance, security, and scalability requirements.
  • Maintain documentation for architecture, workflows, and operational procedures.
  • Provide technical guidance and mentorship to junior team members.

Required Skills and Qualifications:

  • 8+ years of IT experience, with 4+ years in contact center technologies.
  • 3+ years of hands-on experience with Amazon Connect.
  • Expertise in AWS services: Lambda, Lex, DynamoDB, S3, API Gateway, CloudFormation.
  • Strong understanding of telephony protocols: SIP, RTP, WebRTC.
  • Experience in designing and deploying cloud-native contact center solutions.
  • Excellent problem-solving, communication, and collaboration skills.

Preferred Qualifications:

  • AWS Certified Solutions Architect (Associate or Professional).
  • Experience with AI/ML integration in contact center solutions (chatbots, voice bots).
  • Familiarity with DevOps and CI/CD pipelines for cloud solutions.
  • Exposure to multi-region or enterprise-scale contact center deployments.

  • AWS Contact Center Architect

    2 days ago

    Hyderabad, Telangana, India Intellectt Inc Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Summary:We are seeking an experiencedAWS Contact Center Architectwith strong expertise inAmazon Connectand cloud technologies. The ideal candidate will design, implement, and optimizecloud-based contact center solutionsfor enterprise clients, leveraging AWS services and telephony protocols to deliver scalable and efficient customer engagement...

  • Genesys Contact Center Engineer

    1 week ago

    Hyderabad, Telangana, India, Telangana Innova Solutions Full time

    Genesys Contact Center EngrPermanentHyd/ChennaiKey Responsibilities:As a key member of the Enterprise Contact Center team, you will be responsible for ensuring the seamless operation and performance of the Genesys Cloud CX platform and its integrations with CRM systems and analytics applications. Your role will involve:Technical Troubleshooting: Diagnose and...

  • Network Scaling Technician, AWS Data Center Operations

    1 day ago

    Hyderabad, Telangana, India Amazon Web Services (AWS) Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    DescriptionAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation...

  • AWS IOT Architect

    1 week ago

    Hyderabad, Telangana, India, Telangana Cognizant Full time

    Should have 12+ years of experience in information technology in architecting and building salable enterprise web solutions Should have expertise in architecting IoT Solution using AWS IOT stack - AWS IoT Core, AWS Greengrass, AWS IoT Rules Engine, Kinesis, SNS, Dynamo DB, EC2, S3 etc. Should have experience in building functionalities/logic using the Lambda...

  • Genesys Contact Center Engineer

    7 days ago

    Hyderabad, Telangana, India Innova Solutions Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Genesys Contact Center EngrPermanentHyd/ChennaiKey Responsibilities:As a key member of the Enterprise Contact Center team, you will be responsible for ensuring the seamless operation and performance of the Genesys Cloud CX platform and its integrations with CRM systems and analytics applications. Your role will involve:Technical Troubleshooting:Diagnose and...

  • Data Center Engineering Operations Engineer, HYD-Infinity

    2 days ago

    Hyderabad, Telangana, India Amazon Web Services (AWS) Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    DescriptionAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation...

  • Data MDM Architect

    1 week ago

    Hyderabad, Telangana, India, Telangana Tata Consultancy Services Full time

    Greetings from TCS!!!Job Title: Azure/AWS Data MDM ArchitectLocation - PAN IndiaYears of Experience - 10-16 yearsRole Overview We are seeking an accomplished Data MDM Architect with deep expertise in designing and implementing cloud-based Master Data Management (MDM) solutions across Azure and AWS ecosystems (experience with GCP is a plus). The ideal...

  • AWS Architect

    1 week ago

    Hyderabad, Telangana, India NTT DATA Global Delivery Services Ltd Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    AWS Architect Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive. What Your Day...

  • Schedule Program Manager, AWS Data Centre Planning and Delivery

    2 days ago

    Hyderabad, Telangana, India Amazon Web Services (AWS) Full time ₹ 12,00,000 - ₹ 18,00,000 per year

    DescriptionAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation...

  • Architect

    14 hours ago

    Hyderabad, Telangana, India, Telangana QualiZeal Full time

    We are seeking an experienced and visionary AI Architect to lead Generative AI development services at QualiZeal. This individual will define the technical architecture, design principles, and governance models for all GenAI-related initiatives, including our flagship platform QMentisAI and enterprise-grade AI solutions for clients.The ideal candidate will...