AWS Contact Center Architect

3 weeks ago

Hyderabad Telangana India, Telangana Intellectt Inc Full time

Job Summary:

We are seeking an experienced AWS Contact Center Architect with strong expertise in Amazon Connect and cloud technologies. The ideal candidate will design, implement, and optimize cloud-based contact center solutions for enterprise clients, leveraging AWS services and telephony protocols to deliver scalable and efficient customer engagement platforms.

Key Responsibilities:

  • Design, deploy, and maintain Amazon Connect-based contact center solutions.
  • Develop and implement cloud contact center architectures using AWS services such as Lambda, Lex, DynamoDB, S3, API Gateway, and CloudFormation.
  • Integrate contact center solutions with enterprise applications and backend systems.
  • Configure and optimize IVR flows, chatbots, and AI-driven customer interactions.
  • Troubleshoot and resolve issues related to telephony protocols (SIP, RTP, WebRTC).
  • Collaborate with business stakeholders, developers, and operations teams to ensure solutions meet performance, security, and scalability requirements.
  • Maintain documentation for architecture, workflows, and operational procedures.
  • Provide technical guidance and mentorship to junior team members.

Required Skills and Qualifications:

  • 8+ years of IT experience, with 4+ years in contact center technologies.
  • 3+ years of hands-on experience with Amazon Connect.
  • Expertise in AWS services: Lambda, Lex, DynamoDB, S3, API Gateway, CloudFormation.
  • Strong understanding of telephony protocols: SIP, RTP, WebRTC.
  • Experience in designing and deploying cloud-native contact center solutions.
  • Excellent problem-solving, communication, and collaboration skills.

Preferred Qualifications:

  • AWS Certified Solutions Architect (Associate or Professional).
  • Experience with AI/ML integration in contact center solutions (chatbots, voice bots).
  • Familiarity with DevOps and CI/CD pipelines for cloud solutions.
  • Exposure to multi-region or enterprise-scale contact center deployments.

  • AWS Contact Center Architect

    3 days ago

    Hyderabad, Telangana, India Intellectt Inc Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Summary:We are seeking an experiencedAWS Contact Center Architectwith strong expertise inAmazon Connectand cloud technologies. The ideal candidate will design, implement, and optimizecloud-based contact center solutionsfor enterprise clients, leveraging AWS services and telephony protocols to deliver scalable and efficient customer engagement...

  • Network Scaling Technician, AWS Data Center Operations

    2 days ago

    Hyderabad, Telangana, India Amazon Web Services (AWS) Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    DescriptionAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation...

  • Genesys Contact Center Engineer

    1 week ago

    Hyderabad, Telangana, India Innova Solutions Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Genesys Contact Center EngrPermanentHyd/ChennaiKey Responsibilities:As a key member of the Enterprise Contact Center team, you will be responsible for ensuring the seamless operation and performance of the Genesys Cloud CX platform and its integrations with CRM systems and analytics applications. Your role will involve:Technical Troubleshooting:Diagnose and...

  • Contact Center Specialist

    13 hours ago

    Hyderabad, Telangana, India HSBC Full time ₹ 2,00,000 - ₹ 8,00,000 per year

    Some careers have more impact than others.If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and...

  • Data Center Engineering Operations Engineer, HYD-Infinity

    3 days ago

    Hyderabad, Telangana, India Amazon Web Services (AWS) Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    DescriptionAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation...

  • Data Center Engineering Operations Engineer, HYD-Infinity

    3 days ago

    Hyderabad, Telangana, India Amazon Web Services (AWS) Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    DescriptionAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation...

  • AWS Order to Cash

    11 hours ago

    Hyderabad, Telangana, India Amazon Web Services (AWS) Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    DescriptionThe AWS Accounts Receivable (AR) team is seeking a self-driven Finance Leader with a good owner's mindset, relentless customer advocacy, and frontline obsession to be the global accounts receivables leader for the AWS Public Sector (PS) channel, and other global projects, such as AWS hyperaged small balance. The successful candidate will help us...

  • AWS Architect-IN

    14 hours ago

    Hyderabad, Telangana, India Genzeon Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About GenzeonDelivering excellence in IT services and solutions for the retail and healthcare sectors. Genzeon is a leading provider of intelligent automation, security, compliance, cloud, and managed services. Our healthcare capabilities integrate data systems, facilitate information flow, and leverage interoperability to improve clinical and operational...

  • AWS Architect

    4 days ago

    Hyderabad, Telangana, India World Wide Technology Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Required Qualifications:Bachelors degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.At least 10 years of experience in Information Technology.At least 3 years of architecture, design, and development experience using AWS...

  • AWS Architect

    1 week ago

    Hyderabad, Telangana, India NTT DATA Global Delivery Services Ltd Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    AWS Architect Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive. What Your Day...