Solution - Contact Center

Grade - BPO1/2 Skill - Contact center Location - Bangalore - 1) 3-5 years of Previous experience in contact center / helpdesk1). 2) Excellent Communication Skills. 3)Excellent listener and empathetic communicator (oral & written) 4)Experience in HR helpdesk would be an added advantage 6)Experience in managing HR transactions with high accuracy, within...

Job OpportunityThe company is seeking a seasoned developer with experience in Contact Center Solution Development.Webex Contact Center - scripting and API integration and developmentGoogle Dialogflow and AI - building IVR agents and integrating with 3rd party CRMs/systemsSoftware development skills - proven and experienced with C#, Java, Python, HTML, and...

Cisco UCCE CVP EngineerWe are seeking a seasoned professional to design and implement robust contact center solutions. As a key member of our engineering team, you will be responsible for analyzing business requirements and creating detailed designs that support scalable, resilient, and high-performing architectures.Key Responsibilities:Design Architecture:...

Job DescriptionThe IT Director plays a pivotal role in driving the strategic direction of contact center solutions, ensuring seamless alignment with organizational goals and market demands.Key responsibilities include developing and executing product strategies, managing cross-functional teams to deliver high-quality products and features on time, analyzing...

**Job Description: Contact Center Quality Control Subject Matter Expert (8+ Years Experience)** **Key Responsibilities**: - Collaborate with product management and technical teams to define product requirements and features. - Provide insights and feedback based on industry best practices and hands-on experience in quality assessments. - Test and validate...

Job ID 25-474 **Envision yourself at Barracuda** Do you like talking with customers? Is front-line customer service a passion of yours? Barracuda Networks is looking for experienced Contact Center Representatives to join our team. This role is a customer-facing position requiring superb customer focus and soft skills. In this position, you will be...

Responsibilities: - Lead and contribute to the design, implementation, and optimization of Cisco Contact Center solutions CUCM, UCCE, UCCX along with integration with NICE Quality management, Workforce Management, Outbound Dialer, - Configuration, administration, and monitoring of Circuits, SIP/PSTN DIDs, TFNs etc. - Contact Center configuration and...

Operational Excellence Specialist - Contact CenterWe are seeking an experienced professional to drive operational excellence, improve customer satisfaction, and ensure high-quality service delivery through effective case handling.This role focuses on leveraging expertise in key performance indicators (KPIs) and a solutions-driven mindset to influence and...

Job Title: Contact Center ProfessionalLocation: Dwarka, Sector-12Job Type: Full-timeWe are seeking a skilled Contact Center Professional to join our team. The ideal candidate will have excellent communication skills, a polite and convincing personality, and the ability to provide professional assistance to patients.About the Role:Handle inbound & outbound...

About Us: Our mission is to empower our clients by providing cutting-edge technology solutions that drive business success.Job SummaryWe are seeking a skilled engineer to design and implement scalable, resilient, and high-performing contact center solutions using Cisco UCCE and CVP platforms.