Solution Architect- Contact Center

Bengaluru, India
- GSH
- 3115919

**Job Description**:

- Job DescriptionThis is an offshore role in Bangalore for the Solution architect. The role would be part of the Network Practice team of CIS for Transformation & managed services solutioning

**Key Responsibilities**:

- Supporting the Sales team in managing and maximizing customer relationships
- Keeping current with all technical details of the Network Collaboration services of Wipro
- Working closely with our customers in a pre-sale’s role, to understand their technical requirements and explain technical solutions
- Preparing compelling commercial proposals after gather customer needs and agreeing on detailed specifications
- Support in developing network support and solutions based on market trends
- Preparing and conducting technology demonstrations in customer-facing situations and needs
- Liaising with internal and external stakeholders and acting as a representative of Wipro always

**Person Specification**

**Experience**:

- Commercial awareness, an understanding of the sales-cycle process and ability to build customer relationships and trust.
- Ability to manage and interpret customer requirements
- A confident, professional personality and style, able to present at customer meetings, seminars, training sessions and trade shows
- Strong problem-solving skills with excellent attention to detail and a focus on delivering results
- Help the team to be able to solution, sell, deliver cloud based collaboration solutions to clients. Readiness includes: Product overview, Partner readiness support, pricing, documentation, first call presentations
- Ability to work effectively in a remote, virtual, global environment
- A willingness to travel as required, including Europe, USA and India

**Key Competencies and Skills**:

- A relevant technical degree (or equivalent qualification) in Engineering
- Experience in technical solution architecting or pre-sales customer facing situations
- At least 5+ years recent relevant experience in in unified communications design, implementation, and management
- In depth knowledge in at least one of the Unified communications and collaboration technology - Cisco Webex Calling, Microsoft Team, Zoom Phone or Ring Central.
- Knowledge of CCaaS Solution - Webex Contact Center, Genesys, Five9 & Amazon Connect.
- Good to have knowledge of collaboration toolsets related to

Fault, Performance and provisioning (e.g. Nectar, VoSS, Prognosis etc.)
- Hands on experience developing or supporting Collaboration solution in cloud solution
- Good to have UC & CC Cloud Solution certification.
- Good to have knowledge of one of the programming languages or scripting languages such as Node.js, Python, Java, C#
- Good to have knowledge in building integrations across WFM, CRM, Unified Communications, and contact centers
- Familiarity and/or experience with public cloud infrastructures and technologies such as Google Cloud Engine or Microsoft Azure will be a plus
- Shall have knowledge of Network tool understanding of Fault, Performance and provisioning like CA, Cisco etc.
- Overall solution understanding of IT infrastructure across data center.
- Demonstrable experience working in a similar role in at least one of the key target vertical market sectors

Roles & Responsibilities:

- Overall solution understanding of IT infrastructure across data center.
- Demonstrable experience working in a similar role in at least one of the key target vertical market sectors

Qualifications:

- Overall solution understanding of IT infrastructure across data center.
- Demonstrable experience working in a similar role in at least one of the key target vertical market sectors

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.