Cloud contact center lead engineer- pan india(preferred immediate joiners)

4 weeks ago

Bengaluru, India Anlage Infotech Full time

Dear All,Hiring for Cloud Contact Center Lead & Architects for PAN India locationExp: 12-15yrsNP: Immediate joinersWork Mode: HybridJob Description:We are seeking a highly experienced Contact Center Architect with 12 to 15 years of experience to join our team As a Contact Center Architect you will be responsible for designing and architecting Genesys Cloud CXAmazon Connect Nice CXOne solutions based on business requirements and technical considerations You will collaborate with stakeholders lead the implementation and configuration of respective Contact center platforms solutions and oversee the integration with other systems and applications Additionally you will be the SPOC for the clients and also provide technical guidance and support to the contact center team to troubleshoot complex technical issues and stay Up To Date with the latest AI features and capabilities across the contact center platforms Genesys Cloud CX, Amazon Connect Nice CXOneDesired Skills1. Should have sound knowledge and hands on experience of 12 to 15 years with Cloud Contact Center platform architecture and implementation Genesys cloud, Amazon Connect Nice CXOneStrong knowledge of Customer Service Operations and experience in leading Customer Service operations assessment benchmarking2. Gen AI exposure to any of the LLMs3. Hands-on experience with the implementation of Virtual Agent Amazon Lex Google CCAI Agent 4. Experience in integrating contact center platforms to retrieve data from Database or APIInterested candidates please apply with below detailsExp:CTC:ECTC:NP:RegardsSweta K

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