Contact center

6 days ago

Bengaluru, India HCLTech Full time

Contact Center - GENESYS CLOUDPrimary Location: Noida / Chennai / Bengaluru / Hyderabad / PuneExperience: 14+ yearsPosition Overview (Job Summary):The Genesys Developer will work with cross-functional teams to implement, customize, and support Genesys applications and platforms. This includes managing the full development lifecycle—requirements gathering, solution design, coding, testing, deployment, and support. The role demands deep technical expertise in Genesys technologies, strong problem-solving abilities, and adaptability to evolving requirements.Primary Skills:- Genesys Engage / Genesys Cloud CX / Genesys Pure Connect- IVR development tools (Genesys Composer, Interaction Designer, Architect)- Programming: Java, C#, Python, Java Script- API Integration: RESTful, SOAP, Genesys APIs- Telephony: SIP, Vo IP, ACD, CTI- Cloud Platforms: Genesys Cloud CX, AWS, Azure- Database: SQL / No SQL- Dev Ops: Git, CI/CD tools- Troubleshooting and debugging- Communication and collaboration skillsSecondary Skills:- Omnichannel routing (voice, chat, email, SMS, social media)- Agile development methodologies- Customer experience (CX) and journey mapping- Security standards: PCI DSS, GDPR, HIPAA (preferred)Experience:- 14 to 20 years of total experience- Minimum 5+ years of hands-on experience with Genesys platforms- Proven track record in delivering contact center solutions in enterprise environmentsRole and Responsibilities:A. Key Responsibilities- Analyze business requirements and design Genesys-based solutions- Develop and customize routing strategies, IVR flows, chatbots, and integrations- Integrate Genesys with CRM, databases, and telephony systems- Provide Tier 2/3 support and resolve technical issues- Develop and execute test plans and participate in code reviews- Maintain technical documentation and architecture diagrams- Stay updated with Genesys product updates and industry trends- Ensure compliance with security and data privacy standards- Communicate with clients and stakeholders, providing guidance and trainingB. Additional Responsibilities- Participate in continuous improvement initiatives- Collaborate with internal and external teams to deliver optimized solutionsEducational Qualification:- Bachelor’s degree in Computer Science, IT, Engineering, or related field- Equivalent experience may be consideredCertifications (Preferred):- Genesys Cloud CX: Professional, Developer, Architect, Workforce Management, Scripting, Quality Management, Outbound Certifications

  • Solution - Contact Center

    2 weeks ago

    Bengaluru, Karnataka, India Cognizant Full time

    **Job Summary** **Contact center Architect**: 9+ years of experience in the contact center domain Extensive knowledge in leading Contact centers platform including Google Dialog flow, Amazon Connect, Genesys Cloud, NICE Incontact, Twilio Experience in Cloud based CCaaS solutions are mandatory Experience in leading and responding to RFP Comfortable in...

  • Contact Center Architect

    3 days ago

    Greater Bengaluru Area, India Saaki Argus and Averil Consulting Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Role SummaryTheContact Center Architectwill serve as aprincipal technical leader, responsible for translating complex business requirements into scalable, secure, and innovative contact center solutions. This senior role demands deep, hands-on expertise in the architecture, development, and end-to-end implementation of major Contact Center as a Service...

  • Contact Center Technology Implementation

    4 weeks ago

    Bengaluru, India NR Consulting Full time

    Primary skill : Contact Center Technology Implementation Must Have skills : Genesys+Tech Arch+ Tech ManagerExperience: 15+ YearsLocation : Pan IndiaProject Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact.Must have skills : Contact Center Technology ImplementationGood to have skills :...

  • Contact Center Solutions Architect

    4 weeks ago

    Bengaluru, India NR Consulting Full time

    Primary skill : Contact Center Technology ImplementationMust Have skills : Genesys+Tech Arch+ Tech ManagerExperience: 15+ YearsLocation : Pan IndiaProject Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Contact Center Technology ImplementationGood to have skills :...

  • Contact Center Performance Analyst

    3 weeks ago

    Bengaluru, India Curefit Full time

    Curefit Healthcare Pvt Ltd, founded in 2016, is India’s largest fitness company and wellness platform. Cult, from the house of Curefit, was established with a mission to make fitness easy, fun and accessible to everyone, and has emerged as a community celebrating the joy of fitness. The brand today offers a range of fitness services ranging from group...

  • Genesys cloud contact center

    2 weeks ago

    Greater Bengaluru Area, India Live Connections Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Exp : 10yrs to 15yrsJob Title: Genesys Contact Center EngineerPosition Overview:The Genesys Cloud Contact Center Engineer will be responsible for the design, implementation, and maintenance of the Genesys Cloud Contact Center platform. The ideal candidate will have extensive experience with Genesys solutions and a strong understanding of contact center...

  • Contact Center Specialist

    4 days ago

    Bengaluru, Karnataka, India Baylor Scott & White Health Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    JOB SUMMARYThe Contact Center Specialist 1, working under close supervision, responds to routine inbound phone calls, emails and electronic requests to assist as front line support for product and/or service requests. This may include, but not limited to, technical support, answering questions, registering new patients, scheduling healthcare appointments,...

  • Microsoft Dynamics 365 Contact Center

    3 weeks ago

    Bengaluru, India Deloitte Full time

    Job Location: Bengaluru, Gurugram Experience: 4-8 Years Only.Job SummaryWe are looking for a skilled and proactive Microsoft Dynamics 365 Contact Center expert to lead the development of intelligent, AI-enabled customer engagement platforms. This role involves building modern contact center solutions using Dynamics 365 Customer Service, Power Platform, Azure...

  • Microsoft Dynamics 365 Contact Center

    3 weeks ago

    Bengaluru, India Deloitte Full time

    Job Location: Bengaluru, Gurugram Experience: 4-8 Years Only.Job SummaryWe are looking for a skilled and proactive Microsoft Dynamics 365 Contact Center expert to lead the development of intelligent, AI-enabled customer engagement platforms. This role involves building modern contact center solutions using Dynamics 365 Customer Service, Power Platform, Azure...

  • Microsoft Dynamics 365 Contact Center

    3 weeks ago

    Bengaluru, India Deloitte Full time

    Job Location: Bengaluru, GurugramExperience: 4-8 Years Only.Job SummaryWe are looking for a skilled and proactive Microsoft Dynamics 365 Contact Center expert to lead the development of intelligent, AI-enabled customer engagement platforms. This role involves building modern contact center solutions using Dynamics 365 Customer Service, Power Platform, Azure...