Contact Center
2 days ago
Contact Center - GENESYS CLOUDPrimary Location: Noida / Chennai / Bengaluru / Hyderabad / PuneExperience: 14+ yearsPosition Overview (Job Summary):The Genesys Developer will work with cross-functional teams to implement, customize, and support Genesys applications and platforms. This includes managing the full development lifecycle—requirements gathering, solution design, coding, testing, deployment, and support. The role demands deep technical expertise in Genesys technologies, strong problem-solving abilities, and adaptability to evolving requirements.Primary Skills:- Genesys Engage / Genesys Cloud CX / Genesys PureConnect - IVR development tools (Genesys Composer, Interaction Designer, Architect) - Programming: Java, C#, Python, JavaScript - API Integration: RESTful, SOAP, Genesys APIs - Telephony: SIP, VoIP, ACD, CTI - Cloud Platforms: Genesys Cloud CX, AWS, Azure - Database: SQL / NoSQL - DevOps: Git, CI/CD tools - Troubleshooting and debugging - Communication and collaboration skillsSecondary Skills:- Omnichannel routing (voice, chat, email, SMS, social media) - Agile development methodologies - Customer experience (CX) and journey mapping - Security standards: PCI DSS, GDPR, HIPAA (preferred)Experience:- 14 to 20 years of total experience - Minimum 5+ years of hands-on experience with Genesys platforms - Proven track record in delivering contact center solutions in enterprise environmentsRole and Responsibilities:A. Key Responsibilities- Analyze business requirements and design Genesys-based solutions - Develop and customize routing strategies, IVR flows, chatbots, and integrations - Integrate Genesys with CRM, databases, and telephony systems - Provide Tier 2/3 support and resolve technical issues - Develop and execute test plans and participate in code reviews - Maintain technical documentation and architecture diagrams - Stay updated with Genesys product updates and industry trends - Ensure compliance with security and data privacy standards - Communicate with clients and stakeholders, providing guidance and trainingB. Additional Responsibilities- Participate in continuous improvement initiatives - Collaborate with internal and external teams to deliver optimized solutionsEducational Qualification:- Bachelor’s degree in Computer Science, IT, Engineering, or related field - Equivalent experience may be consideredCertifications (Preferred):- Genesys Cloud CX: Professional, Developer, Architect, Workforce Management, Scripting, Quality Management, Outbound Certifications
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AWS Contact Center Architect
13 hours ago
New Delhi, India Intellectt Inc Full timeJob Summary:We are seeking an experienced AWS Contact Center Architect with strong expertise in Amazon Connect and cloud technologies. The ideal candidate will design, implement, and optimize cloud-based contact center solutions for enterprise clients, leveraging AWS services and telephony protocols to deliver scalable and efficient customer engagement...
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Contact Center Executive
3 weeks ago
New Delhi, India HBX Group Full timeContact Center ExecutiveAbout usHBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value...
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Contact Center Executive
3 weeks ago
New Delhi, India HBX Group Full timeContact Center Executive About us HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high...
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Contact Center
2 weeks ago
Delhi, India Brainsoft Consultants (Regd.) Full timeJob Description Company Description Brainsoft Consultants is a leading global manpower consulting firm with over 20 years of experience in providing innovative human resource solutions. Our mission is to help clients achieve tangible business results through people by delivering customized and creative manpower solutions. We provide comprehensive temporary...
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Contact Center Executive
3 weeks ago
New Delhi, India HBX Group Full timeContact Center Executive About usHBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value...
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Contact Center Executive
3 weeks ago
New Delhi, India HBX Group Full timeContact Center Executive About usHBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value...
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Contact Center Executive
3 weeks ago
New Delhi, India HBX Group Full timeContact Center Executive About us HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high...
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Contact Center Executive
3 weeks ago
New Delhi, India HBX Group Full timeContact Center Executive About usHBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value...
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Contact Center Executive
2 weeks ago
New Delhi, India HBX Group Full timeContact Center Executive About us HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high...
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Contact Center Executive
2 weeks ago
New Delhi, India HBX Group Full timeContact Center Executive About us HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high...
