AWS Contact Center Architect
3 weeks ago
Job Summary:We are seeking an experienced AWS Contact Center Architect with strong expertise in Amazon Connect and cloud technologies. The ideal candidate will design, implement, and optimize cloud-based contact center solutions for enterprise clients, leveraging AWS services and telephony protocols to deliver scalable and efficient customer engagement platforms.Key Responsibilities:- Design, deploy, and maintain Amazon Connect-based contact center solutions. - Develop and implement cloud contact center architectures using AWS services such as Lambda, Lex, DynamoDB, S3, API Gateway, and CloudFormation. - Integrate contact center solutions with enterprise applications and backend systems. - Configure and optimize IVR flows, chatbots, and AI-driven customer interactions. - Troubleshoot and resolve issues related to telephony protocols (SIP, RTP, WebRTC). - Collaborate with business stakeholders, developers, and operations teams to ensure solutions meet performance, security, and scalability requirements. - Maintain documentation for architecture, workflows, and operational procedures. - Provide technical guidance and mentorship to junior team members.Required Skills and Qualifications:- 8+ years of IT experience, with 4+ years in contact center technologies. - 3+ years of hands-on experience with Amazon Connect. - Expertise in AWS services: Lambda, Lex, DynamoDB, S3, API Gateway, CloudFormation. - Strong understanding of telephony protocols: SIP, RTP, WebRTC. - Experience in designing and deploying cloud-native contact center solutions. - Excellent problem-solving, communication, and collaboration skills.Preferred Qualifications:- AWS Certified Solutions Architect (Associate or Professional). - Experience with AI/ML integration in contact center solutions (chatbots, voice bots). - Familiarity with DevOps and CI/CD pipelines for cloud solutions. - Exposure to multi-region or enterprise-scale contact center deployments.
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AWS Contact Center
2 weeks ago
New Delhi, India SpeedMart Full timeCompany ProfileOur client is a global IT services company that helps businesses with digital transformation with offices in India and the United States. It helps businesses with digital transformation, provide IT collaborations and uses technology, innovation, and enterprise to have a positive impact on the world of business.With expertise is in the fields...
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Contact Center
3 weeks ago
New Delhi, India HCLTech Full timeContact Center - GENESYS CLOUDPrimary Location: Noida / Chennai / Bengaluru / Hyderabad / PuneExperience: 14+ yearsPosition Overview (Job Summary):The Genesys Developer will work with cross-functional teams to implement, customize, and support Genesys applications and platforms. This includes managing the full development lifecycle—requirements gathering,...
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Contact Center
3 weeks ago
New Delhi, India HCLTech Full timeContact Center - GENESYS CLOUDPrimary Location: Noida / Chennai / Bengaluru / Hyderabad / PuneExperience:14+ yearsPosition Overview (Job Summary): The Genesys Developer will work with cross-functional teams to implement, customize, and support Genesys applications and platforms. This includes managing the full development lifecycle—requirements gathering,...
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D365 Contact Center PM
3 weeks ago
New Delhi, India Persistent Systems Full timeAbout Position:We are seeking a highly analytical and detail-oriented D365 Contact Center PMRole: D365 Contact Center PM Location: All Persistent Locations Experience: 10+ Years Job Type: Full Time EmploymentWhat You'll Do:8+ years of program/project management experience, including 3+ years in Voice/Contact Center technologies. experience in D365 Strong...
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D365 Contact Center PM
3 weeks ago
New Delhi, India Persistent Systems Full timeAbout Position:We are seeking a highly analytical and detail-oriented D365 Contact Center PM- Role: D365 Contact Center PM - Location: All Persistent Locations - Experience: 10+ Years - Job Type: Full Time EmploymentWhat You'll Do:- 8+ years of program/project management experience, including 3+ years in Voice/Contact Center technologies. experience in D365...
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Senior Technical Architect – AWS Lambda
3 weeks ago
New Delhi, India Gravity Infosolutions, Inc. Full timeJob Title: Senior Technical Architect (AWS Lambda)Experience: 8+ YearsType: ContractDuration: 480 Hrs (2.5 months+ Extendable)Location: RemoteShift Timing: IST over lapping US TimeJob Description:Required Skills- Strong hands-on expertise in AWS Lambda - Experience with Amazon Connect and Amazon Lex - Strong knowledge of Service Cloud Voice (SVC) - Solution...
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New Delhi, India Tata Consultancy Services Full timeTCS Hiring for Cloud Contact Center Architect_PAN IndiaExperience: 8 to 14 Years OnlyJob Location: PAN IndiaTCS Hiring for Cloud Contact Center Architect_PAN IndiaRequired Technical Skill Set:Cloud Contact Center Architect:Nice CX one implementation expert:Experience & Skill Requirements:- 10 - 12 + years of experience in Contact Center technology- Solution...
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New Delhi, India Gravity Infosolutions, Inc. Full timeJob Title: Senior Salesforce Technical Architect (AWS Lambda)Experience: 8+ YearsType: ContractDuration: 480 Hrs (2.5 months+ Extendable)Location: RemoteShift Timing: IST over lapping US TimeJob Description:Required Skills- Strong hands-on expertise in AWS Lambda - Experience with Amazon Connect and Amazon Lex - Strong knowledge of Salesforce Service Cloud...
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Salesforce Architect
2 weeks ago
Delhi, India Vayuz Technologies Full timeJob Description Role Expectations Salesforce Service Cloud and Contact Center: - Designs and implements best-in-class Salesforce-based call center solutions. - Optimizes customer and agent experiences, processes, workflows, and online and call handling best practices using Salesforce capabilities, including Experience Cloud, Service Cloud, Service Voice,...
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Manager - Contact Center
1 week ago
Delhi, Gurugram, NCR, New Delhi, India Global Assure Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJob Title: Manager Contact Center (Alarm Center)Location: GurgaonDepartment: OperationsReports To: [Head of Operations / Business Unit Head]Role Overview:The Manager Contact Center (Alarm Center) will be responsible for ensuring the efficient and smooth functioning of the Alarm Center, which manages emergency assistance services for our customers. The role...
