D365 Contact Center PM

2 weeks ago

New Delhi, India Persistent Systems Full time

About Position:We are seeking a highly analytical and detail-oriented D365 Contact Center PMRole: D365 Contact Center PM Location: All Persistent Locations Experience: 10+ Years Job Type: Full Time EmploymentWhat You'll Do:8+ years of program/project management experience, including 3+ years in Voice/Contact Center technologies. experience in D365 Strong understanding of VoIP, SIP, IVR, PBX, CTI, SBCs, and cloud telephony solutions. Proven track record in offshore delivery management, working with globally distributed teams. Hands-on experience with Agile/Scaled Agile (SAFe), Scrum, or Kanban methodologies. Excellent stakeholder management, communication, and executive reporting skills. Proficiency with program management tools (e.g., Jira, Confluence, MS Project, Smartsheet, Rally). Work Hours until 1 PM PSTExpertise You'll Bring:8+ years of program/project management experience, including 3+ years in Voice/Contact Center technologies. experience in D365 Strong understanding of VoIP, SIP, IVR, PBX, CTI, SBCs, and cloud telephony solutions. Proven track record in offshore delivery management, working with globally distributed teams. Hands-on experience with Agile/Scaled Agile (SAFe), Scrum, or Kanban methodologies. Excellent stakeholder management, communication, and executive reporting skills. Proficiency with program management tools (e.g., Jira, Confluence, MS Project, Smartsheet, Rally). Work Hours until 1 PM PST Rate up to 33$/Hr. Exposure to conversational AI, voice assistants, and automation in contact centers. Familiarity with cloud environments (AWS, Azure, GCP) supporting voice solutions. Professional certifications such as PMP, PgMP, CSM, or SAFe .Benefits:Competitive salary and benefits package Culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and certifications Opportunity to work with cutting-edge technologies Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards Annual health check-ups Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parentsValues-Driven, People-Centric & Inclusive Work Environment:Persistent Ltd. is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.We offer hybrid work options and flexible working hours to accommodate various needs and preferences. Our office is equipped with accessible facilities, including adjustable workstations, ergonomic chairs, and assistive technologies to support employees with physical disabilities. If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment. We are committed to creating an inclusive environment where all employees can thrive.Let's unleash your full potential at Persistent"Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind."

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