Microsoft Dynamics 365 Contact Center
2 days ago
Job Location:Bengaluru, Gurugram Experience:4-8 Years Only.Job Summary We are looking for a skilled and proactiveMicrosoft Dynamics 365 Contact Center expertto lead the development of intelligent, AI-enabled customer engagement platforms. This role involves building modern contact center solutions using Dynamics 365 Customer Service, Power Platform, Azure Communication Services (ACS), and Copilot Studio, with deep integration across CRM, social media, loyalty programs, and reporting tools.Key Responsibilities Customize Dynamics 365 Customer Service Workspace & Omnichannel features. Extend Copilot Studio for agent assist, case summarization, and automation. Integrate CTI platforms (Genesys, NICE, Avaya) using CIF v2.0. Build ACS-based voice, video, chat, and SMS capabilities. Develop Power Apps and automate workflows with Power Automate. Implement secure access via Microsoft Entra ID, OAuth, and security roles. Design Dataverse models for cases, contacts, and interaction data. Enable agent productivity features: Next Best Action (NBA), Best Response, Knowledge Extraction. Integrate with social media, loyalty programs, and CRM systems. Build Power BI dashboards for insights and reporting. Collaborate with cross-functional teams and stay updated on Microsoft’s roadmap.Required Skills Strong hands-on experience in Dynamics 365 Customer Service & Contact Center modules. Proficiency in: Microsoft Dataverse Power Apps & Power Automate Azure Communication Services (ACS) Copilot Studio Channel Integration Framework (CIF v1.0 & v2.0) CTI integrations via APIs REST APIs, JSON, webhooks Familiarity with WFM (Workforce Management) tools and agent productivity metrics. Knowledge of Node.js or Python is a plus.Note: Please Do not apply if the experience and location is not matching the criteria.
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Microsoft Dynamics 365 Role
1 week ago
New Delhi, India Sonata Software Full timeGreetings!!!Currently we have an urgent Position for Senior Microsoft Dynamics 365 Commerce/Retail support role with one of our projects, location based in Bangalore.Kindly find below the Details for your Perusal.Job Location: Bangalore.Job Description: * 3 years of experience in leading and managing Microsoft Dynamics 365 Commerce/Retail support projects....
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Microsoft Dynamics 365 Developer
1 week ago
New Delhi, India CES Full timeAbout the Role :We are looking for an experienced Microsoft Dynamics 365 Developer to join our team and contribute to a large-scale healthcare technology transformation program.This is a hands-on development role where you’ll design, customize, and extend D365 CRM solutions and Power Platform applications to deliver scalable, high-impact solutions.Key...
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Business System Administrator
1 week ago
New Delhi, India TalentXM (Formerly BlockTXM Inc) Full timeTalentXM is seeking a Microsoft Dynamics 365 Business Central Administrator for one of our premier U.S. clients in the grain export and agribusiness industry. This client is recognized as a leading supplier of quality grains and agricultural products worldwide, maintaining a strong presence across the U.S., Japan, Brazil, Canada, and Hong Kong.As part of the...
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Microsoft Dynamics Consultant
2 weeks ago
New Delhi, India People Centro Full timeHi All,We are in need of strong resources to fill Microsoft Dynamics 365 Developer. The Candidates, that are interested, can send us their updated resumes to us.Position: Microsoft Dynamics 365 DeveloperExp: 5 – 11 YearsRelevant Exp: 5+ yearsIndustry: ITLocation: Pune, IndiaMode of Work: HybridInterview Mode: F2FMandatory Skills: SharePoint Online,...
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Microsoft Dynamics 365 Developer
4 days ago
Delhi, India CES Full timeAbout the Role : We are looking for an experienced Microsoft Dynamics 365 Developer to join our team and contribute to a large-scale healthcare technology transformation program. This is a hands-on development role where you’ll design, customize, and extend D365 CRM solutions and Power Platform applications to deliver scalable, high-impact solutions. Key...
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Microsoft Dynamics 365 Developer
1 week ago
Delhi, India CES Full timeAbout the Role :We are looking for an experienced Microsoft Dynamics 365 Developer to join our team and contribute to a large-scale healthcare technology transformation program.This is a hands-on development role where you’ll design, customize, and extend D365 CRM solutions and Power Platform applications to deliver scalable, high-impact solutions.Key...
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Microsoft Dynamics 365 Developer
7 days ago
Delhi, India CES Full timeAbout the Role :We are looking for an experienced Microsoft Dynamics 365 Developer to join our team and contribute to a large-scale healthcare technology transformation program.This is a hands-on development role where you’ll design, customize, and extend D365 CRM solutions and Power Platform applications to deliver scalable, high-impact solutions.Key...
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Microsoft dynamics 365 developer
1 day ago
Delhi, India CES Full timeAbout the Role :We are looking for an experienced Microsoft Dynamics 365 Developer to join our team and contribute to a large-scale healthcare technology transformation program .This is a hands-on development role where you’ll design, customize, and extend D365 CRM solutions and Power Platform applications to deliver scalable, high-impact solutions.Key...
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New Delhi, India People Prime Worldwide Full timeImportant Note (Please Read Before Applying) Do NOT apply if: You have less than 8 yearsDynamics 365 CE Technical Architectexperience. You do not have hands-onMicrosoft technologiesexperience. You are on a notice period longer than 30 days. You are looking forhybrid in Pune.✅ Apply ONLY if you meetALL criteriaabove. Random / irrelevant applications will...
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Microsoft Dynamics 365 F&O Developer
2 weeks ago
New Delhi, India Softobiz Full timeJob Title: Microsoft Dynamics 365 F&O DeveloperCareer-defining role available with Tier 1 Blue Chip Australian ClientThe role designs, implements, analyses changes and supports the deployment of Microsoft Dynamics 365. Responsible for working with stakeholders to identify current business process models, integration points and areas of improvement for User...
